Customer Service Administrator

2 days ago

Leek, United Kingdom Ornua Co-operative Limited Full time

Customer Service Administrator (Fixed Term Contract)
**Job Title**: Customer Service Administrator
**Contract**: Fixed term contract (approx 6 months)
**Location**: Leek, Sunnyhills Road, ST13 5SP
**Hours**: Monday - Friday, 36.25 hours per week
**Salary**: Up to £30,000 depending on experience

**Benefits**: Free Onsite Parking, holidays including 3 pre booked bank holiday, Pension, Company Shop (offering discounts on products), Referral Scheme, Discount on Bikes and Tech Scheme, Confidential Employee Assist Programme.

Ornua (meaning “new gold”) is Ireland’s largest exporter of Irish dairy products, proudly bringing the unique taste of Irish dairy to the world for over 55 years.
Are you a Customer Service Administrator looking for the challenge of taking a mission driven organisation to its next level of success?
Ornua is actively seeking a Customer Service Administrator to join our team as we continue our growth trajectory. The Customer Service Administrator will play a key role in;
Why Ornua?
Ornua operates from 10 business units worldwide, including 16 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.
**The Group is structured across two divisions**: Ornua Foods and Ornua Ingredients.
Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufactures and foodservice customer across the world.
Our co-operative ethos lies at the heart of how we do business as a purpose and values-led organisation, creating value for Irish dairy farming families.
Our Values lie at the core of everything we do. Our five values encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care, and Achieve Great Things Together.
We invest in our people and foster a culture of continuous learning and improvement.
Dynamic Working policy in place which facilitates flexible hours and hybrid working.
Career Progression including Global Mobility opportunities.
Comprehensive Benefits with regional specific offerings.

**Why This Role Is Valuable**:
The Customer Service Administrator is responsible for leading on;
**Customer account management**: Tracking Balances, Ensure customers’ orders are fulfilled accurately and on time, Updated customers on changes to orders, Work with Trading Manager to identify contracts not shipping in line with agreed timeframe
Initial point of contact for customer queries (operational/technical/commercial) Work with Warehousing/transport provider to ensure orders ship accurately and that damages incurred are minimised Monitor and minimise downgrade stock levels. Work with Trading r to ensure stock is moved appropriately. Provide sales support cover as required. Administrative support to the Customer Services, Logistic and Supply Chain Manager. Run credit checks, provide an annual stock for external warehouses, provide monthly rebate accrual reports. Utilise Inhouse computer system (Movex ) for: Raising new sales and purchasing agreements, Order processing, Logging new stock inventory, Stock rotation and Producing stock, sales and financial reports as required, providing traceability information as customer’s requests, mock exercises and as required for any non-conformances or complaint raised.

**What You Bring To The Role**:
Strong Microsoft Word, Excel and database skills Strong communication, interpersonal, organisational and administrative skills Detailed focus on planning, demonstrated ability to meet deadlines and the ability to take part in and run meetings The ability to display a solutions-oriented approach to issues

Ornua has ambitious growth plans and we’re building a team to help enable and accelerate that growth. We are looking for people who share our values, are curious, forward-looking, take ownership and work together to build a future for themselves and Ornua.
Would you like to make an impact?
We are open to discussing full-time and part-time working options for this role’

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