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Customer Services Administrator
4 months ago
**Role overview**
An exciting opportunity has arisen for a professional and enthusiastic **Customer Services Administrator** to join our Customer Services team at Cottage Delight. Your professional and enthusiastic outlook will help us to deliver the highest levels of customer service whilst promoting and maximising sales, ensuring our customers’ needs are met and exceeded throughout each step of the customer journey. This is a full time, permanent role working 37.5 hours per week Monday-Friday.
**Benefits** - Competitive salary, Profit related Company Bonus scheme, Company sick pay scheme
**The Company**
- At Cottage Delight, we’ve spent nearly 50 years creating inspiring recipes from our Staffordshire Moorlands kitchen. Crafting our creations by hand, with a flair for creativity and a taste for flavour, we continue to push boundaries and expand the culinary imagination of foodies everywhere. Our level of dedication to our craft is reflected with our total of 210 Great Taste Awards to date. We believe bringing people of all ages together to explore new ways to enjoy food and drink and to embark on their own flavour adventures, because great taste makes great times_
**The Customer Services Team**
We provide an administrative service to both our external and internal customers. Administrative support within the team encompasses sales, general business, credits, quality assurance and telesales.
The type of work can vary throughout the year and there are times when we are exceptionally busy but it is also a fun team to work in.
**Your key responsibilities**:
- Daily management of multiple mailboxes utilised by trade, consumer and internal customers, ensuring all are actioned in a timely manner.
- Processing sales orders directly onto Efacs and utilising customer portals.
- Answering incoming calls encompassing both general and more specific queries relating to sales, after sales, product and website queries.
- Setting up new customer accounts and maintaining our CRM system.
- Reception - greeting visitors, ensuring relevant PPE is provided in line with our Health & Safety requirements.
- General administration in respect of centralised functions, ie travel and accommodation, stationery, mailings, incoming/outgoing post, recruitment, car fleet plus other activities pertaining to business support.
**Your skills and experience**:
- Excellent communication skills and confidence when dealing with enquiries from both external and internal stakeholders.
- Previous administrative experience desired.
- Excellent IT skills including a good working knowledge of MS Office and the ability to work with and learn new digital I.T. systems.
- Great organisational skills and the ability to multitask and work well under pressure.
- Be positive, personable and a real team player who can adapt in a fast-paced environment to ensure business continuity and delivery of business objectives.
**Application deadline: Friday 31st March 2023**
**Job Types**: Full-time, Permanent
**Benefits**:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: One location
Application deadline: 31/03/2023
Reference ID: Customer Services Administrator
