Customer and Communications Co-ordinator

2 weeks ago

Winsford, United Kingdom Colas Full time

Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large scale UK and international construction projects within the highways, airfields and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a ‘Gold Investor in People’ award for continuously developing and rewarding our employees, offering excellent career potential.

**Purpose of the role**:
Our core values of Caring, Daring and Sharing at Colas Ltd. underpin the accurate measurement of our customer relationships. We are recruiting for a new role, a Customer and Communications Co-ordinator, which has arisen as a result of successful contract win in Highways maintenance in Cheshire West and Chester. The contract is 7 years from 1st April 2023 with a possible extension of 8 years thereafter. This position will be key to the successful delivery of this Term Maintenance Contract.

As a Customer and Communications Co-ordinator you will report to the Planning and Programming Manager, you will work day-to-day with the dedicated and passionate team on the contract and build relationships with the Council, Stakeholders and Customers to promote the service. You will be integral to planning, delivering, measuring the contract relationships and performance. You will lead in communicating our works activities with Cheshire West and Chester Council and all stakeholders, including: staff, students, homeowners, local businesses, road users, and the wider public. You will be the first point of contact for any stakeholder concerns or issues and will meet with the Cheshire West and Chester Council. The team you will be working with is located in Guilden Sutton Depot, Chester and may involve travel across the borough.

**Main Responsibilities**:
Your role as a Customer and Communications Co-ordinator will involve delivering exceptional levels of service to customers, being able to identify and promote best practice across the business unit and share lessons learnt. You will be required to gather, interpret and report on customer insights and data. As a Customer and Communications Co-ordinator you will liaise and build relations with Parish & District Councils to ensure links in the community and be able to respond to enquiries and complaints on a daily basis. You will keep a detailed Compliments/Complaints Log, ensuring all feedback is recorded, analysed and followed-up systematically. You will enforce, develop and maintain local communications strategy and stakeholder engagement plan. You will be heavily involved in organising and attending stakeholder outreach activities, such as Q&A sessions, drop-ins and community visits etc. You will be required to keep up-to-date with the Forward and Annual programmes to be able to communicate updates on road closures and diversions to Cheshire West and Chester Council and all stakeholders, including via X and QR codes. You will produce monthly contract Newsletters working with the Colas Corporate Communications and Branding Team and manage the client satisfaction survey. You will be required to visit sites and depot with customers to promote the service. It is important in this role that you ensure customer experience excellence across our quality, safety and best practice solutions.

As a Customer and Communications Co-ordinator you will have excellent communication skills both written and verbal. This role will involve being a good team player who is able to build strong relationships. You must be capable of empathising with people and being a good listener which is essential. You will be good with computers and have a natural ability to learn new skills. A valid UK driving licence is required for this role.

**Package Description**:
Here at Colas, we offer a great total compensation package, including:

- A salary between £23,000 and £25,000 (dependent on experience)
- Our Colas Pension Scheme has combined contributions of up to 10%
- Life Assurance Scheme which is x4 basic salary
- 25 days annual leave per year + Public Holidays
- Holiday Purchase & Selling Scheme
- Hybrid Working Scheme
- Opportunities to study towards a fully funded Professional Qualification
- Ongoing personal / professional development
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal

Colas is fully committed to promoting equality and diversity and maintaining a culture of fairness, transparency and respect for all employees, clients, communities, suppliers, contractors and other stakeholders. Colas aims to be inclusive, meet diverse needs and promote awareness and ownership in the workplace and the communities in which we serve.

Colas values the strength and differences that a diverse workforce brin

  • Ihi Senior Customer Operations Co-ordinator

    2 weeks ago

    Winsford, Cheshire, United Kingdom InHealth Group Full time

    About The Role:Role:Senior Customer Operations Co-ordinatorLocation: Winsford (upon passing 3-month probation will be permitted to work from both the office and home on a rotational basis)Reports to: Deputy Operational Support Manager Working with: Deputy Operational Support Manager, Operational Support Manager, Customer Operations Senior Co-ordinators, DESP...

  • (Ihl) Ihi Senior Customer Operations Co-ordinator

    5 days ago

    Winsford, United Kingdom InHealth Group Full time

    **About The Role**: **Role**:Senior Customer Operations Co-ordinator **Location**: Winsford (upon passing 3-month probation will be permitted to work from both the office and home on a rotational basis) **Reports to**: Deputy Operational Support Manager Working with: Deputy Operational Support Manager, Operational Support Manager, Customer Operations...

  • Service Co-ordinator

    4 weeks ago

    Winsford, United Kingdom Cheshire West and Chester Council Full time

    We provide high-quality, person-centred care to adults with learning disabilities, autism, dementia and the elderly. But for us it’s more than that. We change and enhance lives every day through the work we in our day and respite services and in peoples own homes. We do this by maximising their social, emotional, and physical independence to the absolute...

  • Service Co-ordinator

    4 weeks ago

    Winsford, United Kingdom Cheshire West and Chester Council Full time

    We provide high-quality, person-centred care to adults with learning disabilities, autism, dementia and the elderly. But for us it’s more than that. We change and enhance lives every day through the work we in our day and respite services and in peoples own homes. We do this by maximising their social, emotional, and physical independence to the absolute...

  • Customer Operations Co-ordinator

    2 weeks ago

    Winsford, Cheshire, United Kingdom InHealth Group Full time

    About The Role:Role:Customer Operations Co-ordinatorLocation:WinsfordSalary:£22,500This is a full time position of 37.5 hours per week paying £22,500 and is a Hybrid role of both office and home workingInHealth Intelligence is part of the InHealth Group which is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make...

  • Senior Customer Operations Co-ordinator

    2 months ago

    Winsford, United Kingdom InHealth Full time

    **This is a full time position of 37.5 hours per week paying £26,000 and is a Hybrid role of both office and home working!** **Working Hours: 37.5 Hours per week, Monday - Friday.** InHealth Intelligence is part of the InHealth Group which is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare...

  • Senior Customer Operations Co-ordinator

    2 weeks ago

    Winsford, United Kingdom InHealth Full time

    **This is a full time position of 37.5 hours per week paying £26,000 and is a Hybrid role of both office and home working!** **Working Hours: 37.5 Hours per week, Monday - Friday.** InHealth Intelligence is part of the InHealth Group which is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare...

  • Sales Co-ordinator

    2 weeks ago

    Winsford, United Kingdom Bralin Recruitment Full time

    This role as a Sales Co-Ordinator will support the Commercial Director and Sales Manager, build relationships with customers, create and send proposals and tender to clients and follow up quotes as required. The individual will know their way around Microsoft Office, have excellent communication skills both written and verbal. They must have some knowledge...

  • (Ihl) Customer Operations Co-ordinator

    5 days ago

    Winsford, United Kingdom InHealth Group Full time

    **About The Role**: **Role**:Customer Operations Co-ordinator **Location**:Winsford **Salary**:£22,500 **This is a full time position of 37.5 hours per week paying £22,500 and is a Hybrid role of both office and home working!** InHealth Intelligence is part of the InHealth Group which is the UK’s largest specialist provider of diagnostic and...

  • Customer Operations Co-ordinator

    2 months ago

    Winsford, United Kingdom InHealth Full time

    **This is a full time position of 37.5 hours per week paying £22,500 and is a Hybrid role of both office and home working!** **Working Hours: 37.5 Hours per week, Monday - Friday. Our office hours are 8:30 - 5:00. The position will have an agreed shift time within these hours.** InHealth Intelligence is part of the InHealth Group which is the UK’s...

  • Customer Operations Co-ordinator

    2 months ago

    Winsford, United Kingdom InHealth Full time

    **This is a full time position of 37.5 hours per week paying £22,500 and is a Hybrid role of both office and home working!** **Working Hours: 37.5 Hours per week, Monday - Friday. Our office hours are 8:30 - 5:00. The position will have an agreed shift time within these hours.** InHealth Intelligence is part of the InHealth Group which is the UK’s...

  • Customer Operations Co-ordinator

    4 weeks ago

    Winsford, United Kingdom InHealth Full time

    **This is a full time position of 37.5 hours per week paying £22,500 and is a Hybrid role of both office and home working!** **Working Hours: 37.5 Hours per week, Monday - Friday. Our office hours are 8:30 - 5:00. The position will have an agreed shift time within these hours.** InHealth Intelligence is part of the InHealth Group which is the UK’s...

  • Customer Operations Co-ordinator

    2 days ago

    Winsford, United Kingdom InHealth Full time

    **This is a full time position of 37.5 hours per week paying £22,500 and is a Hybrid role of both office and home working!** **Working Hours: 37.5 Hours per week, Monday - Friday. Our office hours are 8:30 - 5:00. The position will have an agreed shift time within these hours.** InHealth Intelligence is part of the InHealth Group which is the UK’s...

  • Service Co-ordinator

    4 weeks ago

    Winsford, United Kingdom Cheshire West & Chester Full time

    **Service Co-ordinator**: We provide high-quality, person-centred care to adults with learning disabilities, autism, dementia and the elderly. But for us it’s more than that. We change and enhance lives every day through the work we in our day and respite services and in peoples own homes. We do this by maximising their social, emotional, and physical...

  • Service Co-ordinator

    4 weeks ago

    Winsford, United Kingdom Cheshire West & Chester Full time

    **Service Co-ordinator**: We provide high-quality, person-centred care to adults with learning disabilities, autism, dementia and the elderly. But for us it’s more than that. We change and enhance lives every day through the work we in our day and respite services and in peoples own homes. We do this by maximising their social, emotional, and physical...

  • Project Co-ordinator

    3 weeks ago

    Winsford, United Kingdom Equans Full time

    **Domain**: Facilities Management/Operational/Account Management **Job type**: **Schedule**: Full-Time Equans is looking for a Project Co-ordinator to join our team on a permanent basis. This is a home based role, working full time - 40 hours per week, with occasional travel to sites and Winsford Office for meetings. On offer is a competitive salary, and...

  • Receptionist/care Co-ordinator

    3 days ago

    Winsford, United Kingdom Launceston Close Surgery Full time

    **JOB DESCRIPTION - LAUNCESTON CLOSE SURGERY - WINSFORD** **Job Description: Receptionist / Care Co-Ordinator - General Medical practice** **Job Title**:Receptionist / Care Co-Ordinator **Responsible to**:Reception Supervisor, Practice Manager **Reports to**:Reception Supervisor and Practice Manager **Main Purpose of Job**: Receive, assist and direct...

  • Part Time Customer Operations Co-ordinator

    2 months ago

    Winsford, United Kingdom InHealth Full time

    **This is a part time position of 25 hours per week paying £15,000 and is a Hybrid role of both office and home working!** **Working Hours: 37.5 Hours per week, Monday - Friday. Our office hours are 8:30 - 5:00. The position will have an agreed shift time within these hours.** InHealth Intelligence is part of the InHealth Group which is the UK’s largest...

  • Part Time Customer Operations Co-ordinator

    4 weeks ago

    Winsford, United Kingdom InHealth Full time

    **This is a part time position of 25 hours per week paying £15,000 and is a Hybrid role of both office and home working!** **Working Hours: 37.5 Hours per week, Monday - Friday. Our office hours are 8:30 - 5:00. The position will have an agreed shift time within these hours.** InHealth Intelligence is part of the InHealth Group which is the UK’s largest...

  • Assistant Operations Co-ordinator

    2 weeks ago

    Winsford, United Kingdom Topspeed Couriers Full time

    Established in 1985, Topspeed is a dynamic, fast growing and successful company. Employing over 120 full-time drivers and operating a fleet of over 130 Mercedes Benz vans managed by the latest fleet tracking, telematics and navigation system, the company operates bespoke, secure overnight & same day courier services in highly regulated sectors. Operating...