(Ihl) Customer Operations Co-ordinator

4 days ago

Winsford, United Kingdom InHealth Group Full time

**About The Role**:
**Role**:Customer Operations Co-ordinator

**Location**:Winsford

**Salary**:£22,500

**This is a full time position of 37.5 hours per week paying £22,500 and is a Hybrid role of both office and home working**
InHealth Intelligence is part of the InHealth Group which is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users

InHealth Intelligence (part of the InHealth Group) is a leading provider of bespoke software, analytics, and managed solutions to the NHS as well as major provider of the DES (Diabetic Eye Screening) Service and CHIS (Childs Health Immunisation Services) under NHS contract.

**What you will do**:
As a Customer Operations Co-ordinator, you will be expected to build excellent working relationships with all Customer Operations team members, all Programme staff, GP Practices, and relevant stakeholders to ensure the Customer Operations team delivers the required customer service levels.

**What you are responsible for**:

- Making outbound calls to GP Practices to undertake remote data extracts for our customers.
- Maintain accurate data on internal systems.
- Respond to and administer queries via the Customer Operations Service Desk, within agreed service level agreement targets.
- Contribute to the production of KPI reports.
- Support the department with roll out of software systems and processes.
- Work closely with colleagues to ensure best practice is shared and provide support to colleagues when required.
- Undertake any Customer Operations ad-hoc duties and projects that are required.
- Escalate any issues as and when they arise.
- Develop and maintain excellent relationships with all key stakeholders.

**What people see in you**:

- A team player who is supportive, reliable, and trustworthy, who creates a positive atmosphere.
- A person who is customer focused.
- Able to organise, prioritise and be flexible in approach to workloads.
- A person who is proactive and uses own initiative.
- Able to demonstrate attention to detail and accuracy.
- Ability to work under pressure, stay calm in challenging situations and meet short deadlines.
- A person with excellent time management skills.
- A great communicator at all levels as well as excellent written and verbal communication skills.
- Assertive, confident, understanding, and self-motivated.

**You have experience of**:

- Previous Customer Service experience.
- IT literate, Intermediate knowledge of MS Excel and can demonstrate a good understanding of Excel formulas.
- Complex administrative tasks and duties

**What's in it for you**:
**What can InHealth offer you?**

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more

In addition to this, we also offer:

- 25 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Monthly award programme and online peer-to-peer recognition
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

**About Us**:
**About us**:

- “InHealth Intelligence are a great company to work for, they make you feel welcome from the very first day and my team are all friendly, welcoming, and eager to help me settle into my role. My role offers something different each day as each patient is unique and there is always something new to learn. Coming mainly from a warehouse background, this role is completely new to me, however the support and assistance given to me by my team has helped to make the transition seamless & pain free and I am really enjoying my time here with IHI.”_

InHealth Intelligence is part of the InHealth Group which is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year,

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