Customer Operations Co-ordinator

4 days ago

Winsford, United Kingdom InHealth Full time

**This is a full time position of 37.5 hours per week paying £22,500 and is a Hybrid role of both office and home working**

**Working Hours: 37.5 Hours per week, Monday - Friday. Our office hours are 8:30 - 5:00. The position will have an agreed shift time within these hours.**

InHealth Intelligence is part of the InHealth Group which is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users

InHealth Intelligence (part of the InHealth Group) is a leading provider of bespoke software, analytics, and managed solutions to the NHS as well as major provider of the DES (Diabetic Eye Screening) Service and CHIS (Childs Health Immunisation Services) under NHS contract.

**What you will do**:
As a Customer Operations Co-ordinator, you will be expected to build excellent working relationships with all Customer Operations team members, all Programme staff, GP Practices, and relevant stakeholders to ensure the Customer Operations team delivers the required customer service levels.

**What you are responsible for**:

- Making outbound calls to GP Practices to undertake remote data extracts for our customers.
- Maintain accurate data on internal systems.
- Respond to and administer queries via the Customer Operations Service Desk, within agreed service level agreement targets.
- Contribute to the production of KPI reports.
- Support the department with roll out of software systems and processes.
- Work closely with colleagues to ensure best practice is shared and provide support to colleagues when required.
- Undertake any Customer Operations ad-hoc duties and projects that are required.
- Escalate any issues as and when they arise.
- Develop and maintain excellent relationships with all key stakeholders.

**What people see in you**:

- A team player who is supportive, reliable, and trustworthy, who creates a positive atmosphere.
- A person who is customer focused.
- Able to organise, prioritise and be flexible in approach to workloads.
- A person who is proactive and uses own initiative.
- Able to demonstrate attention to detail and accuracy.
- Ability to work under pressure, stay calm in challenging situations and meet short deadlines.
- A person with excellent time management skills.
- A great communicator at all levels as well as excellent written and verbal communication skills.
- Assertive, confident, understanding, and self-motivated.

**You have experience of**:

- Previous Customer Service experience.
- IT literate, Intermediate knowledge of MS Excel and can demonstrate a good understanding of Excel formulas.
- Complex administrative tasks and duties

**What can InHealth offer you?**

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more

**In addition to this, we also offer**:

- 25 days annual leave (plus bank holidays)
- Company contribution pension scheme
- Private medical insurance options
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Smart tech, Cycle to Work and thousands of discounts and cashback options

**Salary**: £22,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Referral programme
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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