Service Administrator

6 months ago


Wrotham, United Kingdom Smart Office Solution Ltd Full time

**Overview**:
We are seeking a highly organised and detail-oriented Service Administrator to join our team. As a Service Administrator, you will be responsible for providing administrative support to our service department. This is a crucial role that ensures the smooth operation of our service processes and contributes to overall customer satisfaction.

**Duties**:

- Answering the phone to customers & our engineers
- Toner monitoring & replenishing machine levels using remote software & service software
- Preparing consumable orders for courier collection
- Stock control - Maintaining core stock levels in warehouse & engineer’s cars
- Raising purchase orders & receiving in goods
- Keeping of records for stock of large corporate clients
- Ad-hoc tasks given by Management
- Assist with quarterly stock checks
- Assist with logging & planning service calls using our service software
- Assist with liaising with suppliers and third parties to book and chase third party calls

**Requirements**:

- Previous experience ideally preferred in similar role within photocopier industry but not essential
- Organisational skills
- Quick & keen learner
- Confident telephone manor
- Ability to work in team and also independently
- Computer literate (Particularly Outlook, Word & Excel)
- Attention to detail

**Additional info**:

- Salary negotiable
- Full time Monday - Friday
- Hours: 8.30am - 5.30pm (with 1 hour lunch break)
- Holiday entitlement plus bank holidays
- Location: Wrotham

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person



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