Service Administrator
6 months ago
**Overview**:
We are seeking a highly organised and detail-oriented Service Administrator to join our team. As a Service Administrator, you will be responsible for providing administrative support to our service department. This is a crucial role that ensures the smooth operation of our service processes and contributes to overall customer satisfaction.
**Duties**:
- Answering the phone to customers & our engineers
- Toner monitoring & replenishing machine levels using remote software & service software
- Preparing consumable orders for courier collection
- Stock control - Maintaining core stock levels in warehouse & engineer’s cars
- Raising purchase orders & receiving in goods
- Keeping of records for stock of large corporate clients
- Ad-hoc tasks given by Management
- Assist with quarterly stock checks
- Assist with logging & planning service calls using our service software
- Assist with liaising with suppliers and third parties to book and chase third party calls
**Requirements**:
- Previous experience ideally preferred in similar role within photocopier industry but not essential
- Organisational skills
- Quick & keen learner
- Confident telephone manor
- Ability to work in team and also independently
- Computer literate (Particularly Outlook, Word & Excel)
- Attention to detail
**Additional info**:
- Salary negotiable
- Full time Monday - Friday
- Hours: 8.30am - 5.30pm (with 1 hour lunch break)
- Holiday entitlement plus bank holidays
- Location: Wrotham
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£25,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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