Current jobs related to IT Support Trainee - Slough - APPRENTIFY GROUP
-
IT Support Trainee
1 day ago
Slough, Slough, United Kingdom IRIS Full timeIT Support Trainee OpportunityWe are seeking a highly motivated and detail-oriented IT Support Trainee to join our End User Services team at Heathrow Approach. As an IT Support Trainee, you will play a key role in providing exceptional customer service and technical support to our colleagues.Key Responsibilities:Manage incoming service requests and incidents...
-
IT Support Trainee
1 day ago
Slough, Slough, United Kingdom IRIS Full timeIT Support Trainee OpportunityWe are seeking a highly motivated and detail-oriented IT Support Trainee to join our End User Services team at Heathrow Approach. As an IT Support Trainee, you will play a key role in providing exceptional customer service and technical support to our colleagues.Key Responsibilities:Manage incoming service requests and incidents...
-
IT Support Trainee
6 days ago
Slough, Slough, United Kingdom IRIS Full timeIT Support Trainee OpportunityWe are seeking a highly motivated and detail-oriented IT Support Trainee to join our End User Services team at Heathrow Approach. As an IT Support Trainee, you will play a key role in providing exceptional customer service and technical support to our colleagues.Key Responsibilities:Manage incoming service requests and incidents...
-
IT Support Trainee
6 days ago
Slough, Slough, United Kingdom IRIS Full timeIT Support Trainee OpportunityWe are seeking a highly motivated and detail-oriented IT Support Trainee to join our End User Services team at Heathrow Approach. As an IT Support Trainee, you will play a key role in providing exceptional customer service and technical support to our colleagues.Key Responsibilities:Manage incoming service requests and incidents...
-
IT Support Trainee
7 days ago
Slough, Slough, United Kingdom IRIS Full timeIT Support Trainee OpportunityWe are seeking a highly motivated and detail-oriented IT Support Trainee to join our End User Services team at Heathrow Approach. As a key player in our team, you will be responsible for resolving IT incidents and service requests promptly, providing exceptional customer service, and contributing to our business objectives.Key...
-
IT Support Trainee
7 days ago
Slough, Slough, United Kingdom IRIS Full timeIT Support Trainee OpportunityWe are seeking a highly motivated and detail-oriented IT Support Trainee to join our End User Services team at Heathrow Approach. As a key player in our team, you will be responsible for resolving IT incidents and service requests promptly, providing exceptional customer service, and contributing to our business objectives.Key...
-
IT Support Trainee
6 days ago
Slough, Slough, United Kingdom IRIS- Networx Services Full timeIT Support TraineeAre you passionate about technology and eager to launch your career in IT? We have an exciting opportunity for you to join our End User Services team as an IT Support Trainee.Key Responsibilities:Handle service requests and incidents following established procedures.Provide exceptional customer service and maintain clear communication.Log,...
-
IT Support Trainee
6 days ago
Slough, Slough, United Kingdom IRIS- Networx Services Full timeIT Support TraineeAre you passionate about technology and eager to launch your career in IT? We have an exciting opportunity for you to join our End User Services team as an IT Support Trainee.Key Responsibilities:Handle service requests and incidents following established procedures.Provide exceptional customer service and maintain clear communication.Log,...
-
IT Security Analyst Trainee
2 days ago
Slough, Slough, United Kingdom IT Career Switch Full timeUnlock Your IT Security CareerWe are seeking talented individuals to join our IT Technician Traineeship program, designed to equip you with the skills and knowledge needed to succeed in the IT security industry.Program OverviewOur comprehensive traineeship program consists of four stages:Online Training: Complete a series of professional, accredited IT...
-
IT Security Analyst Trainee
3 days ago
Slough, Slough, United Kingdom IT Career Switch Full timeUnlock Your IT Security CareerWe are seeking talented individuals to join our IT Technician Traineeship program, designed to equip you with the skills and knowledge needed to succeed in the IT security industry.Program OverviewOur comprehensive traineeship program consists of four stages:Online Training: Complete a series of professional, accredited IT...
-
IT Security Analyst Trainee
5 days ago
Slough, Slough, United Kingdom IT Career Switch Full timeUnlock Your Potential in IT SecurityWe are seeking highly motivated individuals to join our IT Technician Traineeship program, designed to equip you with the skills and knowledge needed to succeed in the field of IT Security.Program OverviewOur comprehensive traineeship program consists of four easy steps:Step 1: Online TrainingComplete a series of...
-
IT Security Analyst Trainee
5 days ago
Slough, Slough, United Kingdom IT Career Switch Full timeUnlock Your Potential in IT SecurityWe are seeking highly motivated individuals to join our IT Technician Traineeship program, designed to equip you with the skills and knowledge needed to succeed in the field of IT Security.Program OverviewOur comprehensive traineeship program consists of four easy steps:Step 1: Online TrainingComplete a series of...
-
IT Support Trainee Position
2 weeks ago
Slough, Slough, United Kingdom Net-Worx (2001) Limited Full timeJob OpportunityIT Support ApprenticeCompetitive Salary + BonusFull-time Fixed-term ContractWe are seeking a motivated individual to join our End User Services team as an IT Support Trainee. This apprenticeship will provide you with the opportunity to develop your skills and knowledge in IT support.Key Responsibilities:Provide technical support to...
-
IT Support Trainee
9 hours ago
Slough, Slough, United Kingdom IRIS- Networx Services Full timeUnlock Your Career in ITSlough/Heathrow Approach, UKCompetitive + BonusFull time fixed term contractAre you passionate about technology and eager to launch your career in IT? We have an exciting opportunity for you to join our End User Services team at Heathrow Approach as an IT Support Trainee!In this apprenticeship, you will be a key player, acting as the...
-
IT Support Trainee
11 hours ago
Slough, Slough, United Kingdom IRIS- Networx Services Full timeUnlock Your Career in ITSlough/Heathrow Approach, UKCompetitive + BonusFull time fixed term contractAre you passionate about technology and eager to launch your career in IT? We have an exciting opportunity for you to join our End User Services team at Heathrow Approach as an IT Support Trainee!In this apprenticeship, you will be a key player, acting as the...
-
IT Support Trainee
1 week ago
Slough, Slough, United Kingdom IRIS Software Group Full timeAre you passionate about technology and eager to launch your career in IT? We have an exciting opportunity for you to join our End User Services team at IRIS Software Group as an IT Support Trainee.In this apprenticeship, you will be a key player, acting as the bridge between our colleagues and the IT department. Your mission will be to resolve IT incidents...
-
IT Support Trainee
1 week ago
Slough, Slough, United Kingdom IRIS Software Group Full timeAre you passionate about technology and eager to launch your career in IT? We have an exciting opportunity for you to join our End User Services team at IRIS Software Group as an IT Support Trainee.In this apprenticeship, you will be a key player, acting as the bridge between our colleagues and the IT department. Your mission will be to resolve IT incidents...
-
IT Support Trainee
2 weeks ago
Slough, Slough, United Kingdom IRIS Software Group Full timeIT Support Trainee Job DescriptionWe are seeking a highly motivated and detail-oriented IT Support Trainee to join our End User Services team at Heathrow Approach. As an IT Support Trainee, you will play a key role in providing exceptional customer service and technical support to our colleagues.Key Responsibilities:Manage incoming service requests and...
-
IT Support Trainee
2 weeks ago
Slough, Slough, United Kingdom IRIS Software Group Full timeIT Support Trainee Job DescriptionWe are seeking a highly motivated and detail-oriented IT Support Trainee to join our End User Services team at Heathrow Approach. As an IT Support Trainee, you will play a key role in providing exceptional customer service and technical support to our colleagues.Key Responsibilities:Manage incoming service requests and...
-
IT Support Trainee
1 week ago
Slough, Slough, United Kingdom IRIS Full timeIT Support Trainee Job DescriptionWe are seeking a highly motivated and detail-oriented IT Support Trainee to join our End User Services team at Heathrow Approach. As an IT Support Trainee, you will play a key role in providing exceptional customer service and resolving IT incidents and service requests promptly.Key Responsibilities:Manage incoming service...
IT Support Trainee
3 months ago
Opportunity information
Salary £15000 per year
Duration 15 months
Advert closing date 17/05/2024
Description
We have a fantastic opportunity for someone with an interest in technology to start an IT career within our End User Services team in Heathrow Approach.
IRIS Software Group is a leading global provider of mission critical software and services and
one of UK’s largest privately held software companies.
We help organisations to make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient and give more time to do what’s valued.
In the last year, we have been awarded Technology Company of the Year in the UK Tech Awards; Employer of the Year in the Thames Valley Tech Awards; and the Americas Prime Award from the K2 Enterprise Awards. IRIS Education has been named Company of the Year at the UK National MAT Awards 2023, and crowned Company of the Year (more than 12m) in the Bett Awards 2023.
As an IT Support Trainee in this team, your responsibilities will be as follows:
- Receiving and managing service requests following established procedures.
- Assessing the impact of issues and maintaining effective communication with customers.
- Efficiently assigning and prioritising service requests.
- Logging incidents and service requests, keeping accurate records.
- Identifying and classifying incident types and service disruptions.
- Thoroughly documenting incidents, categorising them by symptoms and resolutions.
- Collaborating under guidance to record and monitor reliability data for services.
- Identifying and diagnosing incidents and problems.
- Categorising and documenting reported queries, providing appropriate solutions.
- Assisting in problem identification and resolution.
- Offering guidance to end-users on the most suitable course of action.
- Monitoring issues from initiation through resolution.
- Escalating unresolved problems to higher levels of support when necessary.
- Delivering essential online security guidance and support.
- Providing initial issue resolution as applicable.
- Contributing to the creation and maintenance of knowledge articles.
- Adhering to and meeting all relevant targets, including first response times.
- Complying with established policies and control standards.
Entry requirements
- 2 GCSEs or equivalent including English and Maths
- Desirable - Knowledge and/or previous experience with customer service
- Experience of engaging with customers in a front-line service role, ensuring their needs are met and issues resolved efficiently and professionally.
- A good understanding of Microsoft products.
- Technically competent with various Microsoft Office programs such as Word, Excel, PowerPoint, etc.
- Ability to document processes, procedures, and knowledge articles.
Training to be provided
Information Communications Technican Level 3 Apprenticeship
Our ICT apprenticeship covers topics allowing apprentices to support organisations relying on computer and communication systems in all areas of their operations and decision-making processes. As an ICT apprentice, you will develop skills and knowledge of the industry by learning key IT essentials such as fault finding and diagnostics, preventative measures, routine maintenance, system tools and testing. You will also gain an awareness of cloud systems and physical and virtual network components including an awareness of security and firewalls, network architecture, protocols and principles of database migration.
Whether you have experience within the field or not Apprentify’s level 3 ICT apprenticeship will give you the tools to get your career started within IT support. If you are an employer our level 3 apprenticeship is the perfect solution to overcoming your hiring challenges and internal skills shortages.
**Key Learning Outcomes From Our Level 3 ICT Apprenticeship**:
- Intro to IT Support
- IT Essentials
- Fault-finding and problem-solving
- Testing and Scripting
- Security and Storage
- Cloud solutions
- Networking fundamentals/essentials
Things to consider
- Annual leave
- Free parking
- On-site parking
- Company Christmas Party
Skills required
Array
Future prospects
The successful applicant will be working alongside the team to develop new partnerships, and solutions, and improve the current processes.
Hours per week 37.5
Working week Mon-Fri
Apprenticeship standard Information communications technician (Level 3)
Slough, Berkshire, England, SL3 8QY
