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IT Support Trainee

2 months ago

Slough, Slough, United Kingdom IRIS Full time
IT Support Trainee Opportunity

We are seeking a highly motivated and detail-oriented IT Support Trainee to join our End User Services team at Heathrow Approach. As an IT Support Trainee, you will play a key role in providing exceptional customer service and technical support to our colleagues.

Key Responsibilities:
  • Manage incoming service requests and incidents following established procedures.
  • Provide clear communication and updates to customers regarding the status of their issues.
  • Log, prioritize, and manage incidents and service requests with accuracy.
  • Identify, diagnose, and resolve issues while providing guidance to end-users.
  • Document incidents thoroughly and contribute to creating and maintaining knowledge articles.
  • Offer exceptional service and guidance to ensure a smooth user experience.
Requirements:
  • Previous experience in customer-facing roles, resolving issues efficiently.
  • Familiarity with Microsoft products and proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Strong organisational skills with a meticulous approach to problem-solving.
  • Excellent written and verbal communication, with a proactive attitude.
  • Ability to manage time effectively and meet targets.
  • Adaptability in times of change and a high standard of work ethic.
What We Offer:
  • Gain hands-on experience and professional development with a structured apprenticeship program.
  • Work in a dynamic team that values proactive communication and a positive work culture.
  • Start your IT career with a role that offers growth, learning, and career advancement.