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IT Support Trainee
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Slough, Slough, United Kingdom IRIS Software Group Full timeAre you passionate about technology and eager to launch your career in IT? We have an exciting opportunity for you to join our End User Services team at IRIS Software Group as an IT Support Trainee.In this apprenticeship, you will be a key player, acting as the bridge between our colleagues and the IT department. Your mission will be to resolve IT incidents...
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IT Support Trainee
2 months ago
We are seeking a highly motivated and detail-oriented IT Support Trainee to join our End User Services team at Heathrow Approach. As an IT Support Trainee, you will play a key role in providing exceptional customer service and resolving IT incidents and service requests promptly.
Key Responsibilities:- Manage incoming service requests and incidents following established procedures.
- Keep customers informed about the status of their issues and maintain clear communication.
- Log, prioritise, and manage incidents and service requests with accuracy.
- Identify, diagnose, and resolve issues while providing guidance to end-users.
- Document incidents thoroughly and contribute to creating and maintaining knowledge articles.
- Provide essential online security support and escalate unresolved problems when necessary.
- Offer exceptional service and guidance to ensure a smooth user experience.
- Customer Service Experience: Previous experience in customer-facing roles, resolving issues efficiently.
- Technical Skills: Familiarity with Microsoft products and proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
- Attention to Detail: Strong organisational skills with a meticulous approach to problem-solving.
- Communication Skills: Excellent written and verbal communication, with a proactive attitude.
- Time Management: Ability to manage time effectively and meet targets.
- Flexibility: Adaptability in times of change and a high standard of work ethic.
- Career Growth: Gain hands-on experience and professional development with a structured apprenticeship program.
- Supportive Environment: Work in a dynamic team that values proactive communication and a positive work culture.
- Exciting Opportunity: Start your IT career with a role that offers growth, learning, and career advancement.
