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IT Support Trainee

2 months ago

Slough, Slough, United Kingdom IRIS Full time
IT Support Trainee Opportunity

We are seeking a highly motivated and detail-oriented IT Support Trainee to join our End User Services team at Heathrow Approach. As an IT Support Trainee, you will play a key role in providing exceptional customer service and technical support to our colleagues.

Key Responsibilities:
  • Manage incoming service requests and incidents following established procedures.
  • Provide clear and concise communication to customers regarding the status of their issues.
  • Log, prioritize, and manage incidents and service requests with accuracy.
  • Identify, diagnose, and resolve issues while providing guidance to end-users.
  • Document incidents thoroughly and contribute to creating and maintaining knowledge articles.
  • Provide essential online security support and escalate unresolved problems when necessary.
  • Offer exceptional service and guidance to ensure a smooth user experience.
Requirements:
  • Previous experience in customer-facing roles, resolving issues efficiently.
  • Familiarity with Microsoft products and proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Strong organisational skills with a meticulous approach to problem-solving.
  • Excellent written and verbal communication, with a proactive attitude.
  • Ability to manage time effectively and meet targets.
  • Adaptability in times of change and a high standard of work ethic.
What We Offer:
  • Gain hands-on experience and professional development with a structured apprenticeship program.
  • Work in a dynamic team that values proactive communication and a positive work culture.
  • Start your IT career with a role that offers growth, learning, and career advancement.

Please note that we are only able to accept candidates that are permanent UK residents or have proven permanent right to work in the UK.