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Customer Account Co-ordinator

4 months ago

Cumbernauld, United Kingdom Contract Scotland Full time

**12 FTC Contract - Maternity Cover - Starting on, or before, the 8th of April 2024.**

Our client is looking for a Customer Account Co-ordinator to join their close-knit team
- Full-time office-based - Monday to Friday
- Shift patterns - 8 am - 4:30 pm and 8:30 am - 5 pm
- No weekends

Our client works with companies across many sectors, such as food services, hospitality, cleaning, safety and healthcare. Their product offering ranges from PPE and packaging to glassware, and large appliances.

In this position, you will be allocated/look after specific client accounts to ensure a smooth daily operation. In this position, you will deal with calls from your existing clients looking to place orders, manage and query account information, deal with any discrepancies on their accounts and, where appropriate, offer additional products that may suit their needs - Although this would fall under sales, it's important to understand that this is not cold calling, but more providing solutions for existing clients.

In this role, your daily duties would include:

- Make outbound calls to existing clients that haven't been spoken to in several months - checking if they require any additional supplies
- Advise of order cost/produce quotations, process orders and send invoices to clients using the order system - this information is processed through an internal system, which full training will be provided on
- Support clients by providing solutions - explaining what other products may suit their needs - as an addition to their existing order, or in times when there may be a backlog with their usual product, offer alternatives that could help.
- Manage all discrepancies in a timely and satisfactory manner

Legal Information:
Contract Scotland offers both the services of an employment agency for permanent work and an employment business for temporary work.

We are committed to equal opportunities and diversity for our employees, temporary workers and work seekers. Individuals are only assessed on their merits and suitability to a position irrespective of race, gender, disability, age, faith or sexual orientation.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £23,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: In person