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Digital Customer Service Assistant

4 months ago

Portsmouth, United Kingdom Hiring Wizard Full time

SPB UK have an exciting opportunity for a Digital Customer Service Assistant to join the team.

Location: Portsmouth

**Salary**: Competitive

**Job Type**: Full/part time

About Us:
Our People are everything to us. It is how we are curious in our innovation, our design, processes, products, technology, marketing, and services to deliver extraordinary experiences to our customers. We are energetic and forward thinkers, delivering excellence and being accountable in everything we do, and with integrity. We challenge the status quo, believing there is a unique way to overcome constraints; settling for the norm will never do. With 50million customers across the Group in Europe, do you want to make a difference? Come and join us on our growth journey in the UK.

Digital Customer Service Assistant - The Role:
Following the transformation of our operations department and the success of our online digitalisation programme, we are now recruiting for full time and part time assistants, positions have the flexibility with our extended operating hours. Roles maybe of particular interest to applicants looking to work some hours outside core business working hours, applicants currently in study or working towards starting a new career journey in Financial Services.

Digital Customer Service Assistant - Key Responsibilities:

- You will contribute towards our Operations department being a market leading provider of regulated financial products and services, through the delivery of excellent written communications, decisioning, for our Customer online interactions
- Presenting in writing and promoting our full range of services, benefits, product and features, using professional customer communications
- Providing Customers with excellent responses in both quality and speed of service
- Act as an ambassador and role model to support our delivery of excellence, act appropriately in our regulated environment, strive to resolve customer issues at the first touch across our whole product range and client bases

Digital Customer Service Assistant - You:

- Excellent Customer engagement skills verbal and written
- Self-motivated with a proactive, positive, enthusiastic, professional, confident and calm attitude, acting with integrity and fairness
- Demonstrate a desire to drive success within the contact centre
- Good team player with a willingness to co-operate with and assist other team members
- A good work ethic with attention to detail and organisational skills with the ability to prioritise and manage time effectively when required
- Ability of or work towards knowledge in a regulated industry and experience of working within all legal requirements
- Good level of computer literacy including good keyboard skills
- Effective relationship management skills, both internally and externally
- Keeps up to date with regulated environment

Digital Customer Service Assistant - Benefits:

- Vitality Health Care
- Life Insurance
- Free Fruit
- Bright, airy and comfortable office space with beautiful surroundings

To submit your CV for this exciting Digital Customer Service Assistant opportunity, please click 'Apply' now