Part Time Customer Service Assistant

2 weeks ago


Portsmouth, United Kingdom The Royal Navy Army Air-Force Institute (NAAFI) Full time

**Part Time Customer Service Assistant -Navy Canteen Service**

**Location**: HM Nelson, Portsmouth (Shore Based)

**Salary**:£11.17/hour

**Hours**:20 hours/week - 5 days over 7 days

Are you a dynamic individual who is passionate about customer service?

Do you want to work for a Not-For-Profit organisation who gives back to the British Armed Forces?

The Royal NAAFI are seeking an individual who is passionate about customer service to come and work with us in the Navy Canteen Service as a Part Time Customer Service Assistant. This is a great opportunity to experience this unique naval environment.

You will be an individual who puts customer service at the forefront, by excelling at communication skills, serving our customers and continuously delivering and maintaining excellent standards throughout all aspects of our business.

The successful applicant must have the ability to work under their own initiative. You will work on a ship shoreside and work closely with members of the Royal Navy as a Part Time Customer Service Assistant.

**Please note that when the ship is not alongside, you will required to assist the Retail and Hospitality Manager with duties including stock control and driving.**

**Benefits of the role of Part Time Customer Service Assistant**:

- Competitive Salary of £11.17/hour (paid in Sterling)
- 22 Days holiday plus 8 bank holidays
- Company pension scheme
- 10% Staff discount
- Opportunity to work as part of an expanding not-for-profit business that gives back to the Armed Forces.

**Responsibilities of the role of Part Time Customer Service Assistant**:
To be passionate about customer service, through providing an excellent level of service to our customers. Assist your establishment team to achieve its targets and to continuously deliver and maintain excellent standards through all aspects of our business. Protect and promote NAAFI and ensure our customers and colleagues have an enjoyable NAAFI Experience. Use integrity and respect at all times and in all aspect of your daily duties.
- Serve and deal with customers in a proactive, courteous, friendly and helpful manner;
- Responsible for maintaining the highest levels of personal hygiene, appearance and conduct;
- Responsible for ensuring Health & Safety, and Food Safety standards are met, including, but not limited to, Manual handling;
- Actively promote NAAFI and sales activity by proactively offering advice to customers and acting on their comments and suggestions in order to increase sales and our brand image;
- Accept and accurately process payment for goods and food using a variety of methods;
- Prepare and serve food and drinks in line with all Food Safety and HACCP requirements;
- Check and replenish stock levels ensuring all legislation is met as well as NAAFI requirements on quality and presentation;
- Proactively maintain the cleanliness, hygiene and health and safety of our premises and ensure the requirements of any cleaning rotas and schedules are completed;
- Assist colleagues in the completion of outlet daily, weekly and monthly tasks as directed by the outlet schedules and line manager;
- Requirement to carry out various driving duties as and when required;
- To undertake any reasonable request within the scope and grade of the role and to carry out other duties as reasonably requested by NAAFI for the needs of the business to enable delivery of service, including taking part in activities in the wider operational part of the business as and when required.

**Requirements of the role of Part Time Customer Service Assistant**:

- Driving Licence (essential)
- At least 1 year demonstratable retail or customer service experience and the ability to communicate effectively with people
- Ability to work on under your own initiative and as part of a team
- Must be able to gain relevant security clearance

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £11.17 per hour

**Benefits**:

- Company pension
- Free parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Portsmouth, Hampshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Part Time CSA - NCS



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