Customer Service Supervisor
5 months ago
**About the team**
This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in Stevenage Library, ensuring high standards of customer service are maintained at all times.
**About the role**
Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.
As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. Responsibilities include managing staff appraisals, timetabling, training, and development.
You will contribute to the _Inspiring Libraries _ambition of attracting more visitors through participation in, and support of outreach and promotional activities within the community.
You will be assisting the public with enquiries and supporting the Library Manager with planning and event delivery. You will also ensure our volunteers are supported appropriately and that the staff are achieving their objectives.
**About you**
- You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner
- Experience or knowledge of delivering a high level of customer service and resolving customer queries
- Ability to successfully supervise a team, using collaboration and delegation to achieve aims
- Skills to support maintaining Health & Safety, Property, and training requirements in the workplace
As part of the Stevenage Library local management team, you will have the opportunity to support the community and contribute to Hertfordshire Libraries Inspiring Libraries Strategy.
**How to apply**
**Additional information** Disability Confident**
**English Fluency**
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Job Reference: HCC25663
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