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Customer Service Representative
2 months ago
We're Victaulic, a global leader in the construction industry, and we're seeking a highly skilled Customer Care Agent to join our team.
Key Responsibilities- Provide exceptional customer service through professional responses to product and order inquiries.
- Enhance customer relationships through effective communication and issue resolution.
- Process orders and provide timely support to ensure customer satisfaction.
- Assist customers in selecting suitable products and identify sales opportunities.
- Perform quotation and order entry, address customer inquiries, and resolve billing issues.
- Analyze and resolve customer requests using established procedures.
- Report unresolved issues and potential sales leads to the Supervisor or Sales Management.
- Bachelor's degree and first experience in a similar role is preferred.
- Positive attitude, stress resilience, and patience in challenging situations.
- Customer-oriented, reliable, and self-motivated with a strong sense of ownership.
- Excellent communication skills in English.
We offer a dynamic work environment, attractive remuneration package, and opportunities for personal growth and development. Our team is passionate about innovation and collaboration, and we're committed to creating a positive and inclusive work culture.
