Facilities Assistant

1 month ago


Edinburgh, United Kingdom Mitie Full time

Facilities Assistant / Roving Ambassador

Part Time 20 Hours Per Week

£12,511 PA

Our values and behaviours

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Job objectives and responsibilities

The ultimate goal of the Roving Ambassador is to support the FOH leadership team and facilities manager to deliver contractual service requirements, exceed expectations and create a memorable 5* experience for all who work or visit the building

Provide exceptional customer service to visitors and colleagues, ensuring that their needs and expectations are met or exceeded

Provide intuitive service with absolute understanding of our customer's needs to create exceptional experiences that result in lasting positive memories

To deliver a 5* hotel concierge style experience

Main duties

Act as main support to the facilities manager and FOH lead

Support the facilities manager, and FOH leadership team to deliver contractual service requirements, ensuring process compliance

Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required

Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required

Own and complete the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture

Provide “at desk” first fix IT and AV support

Be the face of the facilities team by providing tangible service that is visible and easily accessible

Greet and acknowledge all visitors and colleagues as they arrive/depart/pass by, ensuring they receive exceptional service

Excel

Challenge

Inspire

at service delivery, we must be the best at everything

We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?

Have fun and be passionate about what you do

Document ref: MG(F)528

Version no: 07

Page no: 2 / 3

© Mitie 2014 |Geographic Extent: Global |Classification: Mitie confidential when complete

Provide ad hoc cover and support to other work areas, such as: Reception, Mailroom

Lead briefings in the absence of the facilities manager

Proactively host and manage queues, striving to make the arrival or departure process as efficient as possible

Carry out floor walks and service audits, and proactively logging work orders

Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard

To escalate any feedback relating to the service provided by the service team

Creating, updating, and displaying signage as required

Liaise with our client Communities and Workplace Experience colleagues to support the delivery of their initiatives and activities

Support the provision of other services, such as mail distribution, IT hardware goods in/out

Administrative tasks and ad hoc reporting

Support onsite facilities inspections

Focus on out of line safety and security items

Host contractors on site

Respond to First Aid incidents

Lost property management

To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie

Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies

Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements

Provide support to the wider service team as and when required

Complete any reasonable management request or task

Deputise in the absence of your Manager or similar supervisory position

Person Specification

1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality

Warm and engaging communication style, able to quickly build rapport and meaningful relationships with new people

A genuine interest in facilities or workplace management and desire to develop within the industry

Able to work independently and coordinate multiple tasks at once

Essential to possess innovative qualities and highly capable of taking an active role within a dynamic workplace team

Have excellent analytical skills and a high level of resilience

Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence

Immaculate grooming, personal presentation and sense of style

Must be able to identify and resolve issues, and to meet and exceed the expectations of our client

Must be highly proficient in Outlook, Word, Teams, and Chrome

Competent using visitor and space management tools, such as Condeco, ProxyClick, etc

SIA certification desirable

IOSH certification desirable

Essential to be able to process large volume of queries across multiple platforms

Average 70wpm typing speed desirable

Core skills required: Attention


  • Facilities Assistant

    4 weeks ago


    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Facilities Assistant** Looking for a short-term opportunity to gain experience? We have an exciting position available as a Facilities Assistant in the heart of Edinburgh City Centre. **Start date**: - ASAP **Contract length**: - 6-8 weeks **Pay rate** - £10.90 **Office based** - Edinburgh EH3 9DR **Hours**: - 35 hours per week;...

  • Facilities Assistant

    4 weeks ago


    Edinburgh, United Kingdom Turcan Connell Full time

    **Vacancy** We have an opportunity for a part-time Facilities Assistant to join our Office Services Team based in our Edinburgh office on a 12-month fixed-term basis. The part-time hours are Monday to Friday, 2pm to 6pm, 20 hours per week. **Responsibilities** Core duties: Mailroom: - Assisting with the smooth running of the Mailroom and distribution of...

  • Facilities Assistant

    1 month ago


    Edinburgh, United Kingdom Wilson James Full time

    Are you looking for a new and high-profile role within corporate Security/Facilities? We have an exciting opportunity for you to join us as a Facilities Assistant at our client site based in Edinburgh. The client a very prestigious investment bank, is looking for the right person who can make a difference and has a strong teamwork ethic. To act as a key...

  • Facilities Assistant

    1 month ago


    Edinburgh, United Kingdom Wilson James Full time

    Are you looking for a new and high-profile role within corporate Security/Facilities? We have an exciting opportunity for you to join us as a Facilities Assistant at our client site based in Edinburgh. The client a very prestigious investment bank, is looking for the right person who can make a difference and has a strong teamwork ethic. To act as a key...

  • Facilities Assistant

    4 weeks ago


    Edinburgh, United Kingdom Edinburgh Printmakers Full time

    **Facilities Assistant** Thank you for your interest in this opportunity to join one of Edinburgh’s longest standing cultural organisations, dedicated to providing workshop spaces, increasing access to printmaking through exhibitions and events, and generating important income sources for artists through our Castle Mills and online print shop. **Edinburgh...

  • Facilities Assistant

    1 month ago


    Edinburgh, United Kingdom Sodexo Full time

    Job Introduction We currently have an opportunity for casual staff to join our amazing team. This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. A need for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for...

  • Facilities Assistant

    2 months ago


    Edinburgh, United Kingdom Pertemps Glasgow Full time

    Role : Facilities Assistant (Part Time) Hours : 20 hours per week, Mon-Fri 7:30am-11:30am Pertemps are currently recruiting a facilities assistant to work with our Edinburgh based client on a part time basis. Based in a corporate office, the purpose of the role is to ensure the core office facilities and mail processes are adgered to efficiently and...


  • Edinburgh, United Kingdom Sodexo Prestige Venues & Events Full time

    16 hours per week working over 5 days a week. We currently have an opportunity for casual staff to join our amazing team. This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. A need for outstanding customer focused individuals to join a world leading food and facilities management company, which can...


  • Edinburgh, United Kingdom Sodexo Part time

    Job Introduction We currently have an opportunity for casual staff to join our amazing team. This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. A need for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer...

  • Facilities Assistant

    1 month ago


    Edinburgh, United Kingdom Sodexo Full time

    Job Introduction We currently have an opportunity for casual staff to join our amazing team. This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. A need for outstanding customer focused individuals to join a world leading food and facilities management company, which can...


  • Edinburgh, United Kingdom Sodexo Full time

    We currently have an opportunity for casual staff to join our amazing team. This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. A need for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career...


  • Edinburgh, United Kingdom St George's School, Edinburgh Full time

    **JOB DESCRIPTION** **Facilities Assistant (Cleaning)** **5pm-9pm, Monday to Friday** Responsibilities for Cleaning Duties include but are not limited to the following: - To follow cleaning instructions given by the House Staff and/or the Facilities Co - Ordinator. - To follow all training programmes as instructed. - To be responsible for maintaining...


  • Edinburgh, United Kingdom University of Edinburgh Full time

    **The Opportunity**: - Respond to everyday enquiries, for example location of rooms, referring to others (e.g. Helpdesk) as necessary - Collect, collate and respond to student feedback, - Opening Main Library in the mornings, occasional clearing and closing of Main Library building at night - React and assist in the event of incidents and emergencies e.g....


  • Edinburgh, United Kingdom Cpl Life Sciences Full time

    **Reference Number**: JO-2303-511692 Facilities Administrator / Coordinator / Assistant **Rate**: Negotiable **Job Type**: Permanent **Location**: Edinburgh Calling all Facilities Administrators / Coordinators / assistants I have an excellent opportunity for you. You will be working with the Facilities Manager to ensure the smooth day-to-day running of...


  • Edinburgh, United Kingdom Capella charity Full time

    **JOB DESCRIPTION** FACILITIES ASSISTANT Purpose of the role The Facilities Assistant is responsible for supporting all aspects of site management including a wide range of duties and responsibilities connected with the buildings, grounds and facilities of the Charity. You will carry out day to day janitorial and DIY tasks across one or more buildings,...


  • Edinburgh, United Kingdom Anderson Strathern Full time

    An exciting opportunity has arisen for an Administrative Assistant based in our Edinburgh office reporting to the Facilities Supervisor. This role will be working as part of a team to ensure that the departments mail, copying, files, etc are managed timeously. **You will be responsible for**: - Processing of incoming / outgoing mail, copying, scanning,...

  • Kitchen Assistant

    7 days ago


    Edinburgh, United Kingdom Diamond UK Facilities Management Ltd Full time

    Diamond UK Facilities Management Ltd is looking for a Kitchen Assistant to join our team at Sight Scotland's school at Canaan Lane, Edinburgh. **The main responsibilities and accountabilities of this role are**: **Reports To: Chef Role Purpose**: Based at the Sight Scotland Blind School, the Kitchen Assistant will be expected to; - Work with the chef to...

  • Kitchen Assistant

    2 weeks ago


    Edinburgh, United Kingdom Diamond UK Facilities Management Ltd Full time

    Diamond UK Facilities Management Ltd is looking for a Kitchen Assistant to join our team at Sight Scotland's school at Canaan Lane, Edinburgh. - **Shifts will be from 11.00 am to 1.30 pm Monday to Friday. 12.5 hours per week.**: - **The school works on a term-time basis 39 weeks of the year.**: - **You are a member of the PVG scheme** **The main...

  • Kitchen Assistant

    3 days ago


    Edinburgh, United Kingdom Diamond UK Facilities Management Ltd Full time

    Diamond UK Facilities Management Ltd is looking for a Kitchen Assistant to join our team at Sight Scotland's school at Canaan Lane, Edinburgh. **The main responsibilities and accountabilities of this role are**: **Reports To: Chef Role Purpose**: Based at the Sight Scotland Blind School, the Kitchen Assistant will be expected to; - Work with the chef to...


  • Edinburgh, United Kingdom NHS National Services Scotland Full time

    Facilities Assistant About the Organisation:  National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national...