Electronic Call Monitoring Software Specialist
3 weeks ago
Company Overview:
We are a software company providing electronic call monitoring software to primarily domiciliary companies within the UK. Our innovative software solutions enable domiciliary care providers to monitor and manage their employees' schedules, visits, and activities, ultimately improving the quality of care provided to their clients.
Job Summary:
As an Electronic Call Monitoring Software Specialist, you will be responsible for providing exceptional customer support to our clients using our electronic call monitoring software. You will be responsible for resolving customer queries, providing technical assistance and support, and ensuring our clients are using our software to its full potential.
Key Responsibilities:
- Provide excellent customer support to domiciliary care providers using our electronic call monitoring software.
- Respond to customer queries in a timely and professional manner.
- Provide technical assistance and support to customers with any software-related issues.
- Provide guidance and training to clients to ensure they are using our software to its full potential.
- Work collaboratively with the sales and development teams to ensure customer satisfaction and promote software adoption.
- Continuously monitor and analyse customer feedback to identify areas for improvement and provide feedback to the development team.
- Document and maintain accurate customer records and support tickets
- Provide On Call Support out of Office Hours on set rotary cycles
Qualifications and Experience:
- Proven experience in providing customer support or domiciliary care, preferably in a software or technology-based environment.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
Personal Attributes:
- Customer-focused with a strong desire to provide excellent customer service.
- A self-starter who can work independently and as part of a team.
- A positive attitude and willingness to learn new skills.
- Ability to work in a fast-paced and dynamic environment.
- Attention to detail and a methodical approach to problem-solving.
**Salary**: From £20,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
-
Ormskirk, United Kingdom Red Sector Recruitment Limited Full timeLocum Band 6 Specialist Community Neurological Occupational Therapist - Long-Term Neurological Conditions in the Community * £28 per hour * 3-month locum contract * 3 days a week ideally, Mon/Tue/Wed, but can be flexible * Ormskirk, West Lancashire, L39 We are seeking a highly skilled and compassionate Locum Band 6 Specialist Community...
-
Ormskirk, United Kingdom Red Sector Recruitment Limited Full timeLocum Band 6 Specialist Community Neurological Occupational Therapist - Long-Term Neurological Conditions in the Community * £28 per hour * 3-month locum contract * 3 days a week ideally, Mon/Tue/Wed, but can be flexible * Ormskirk, West Lancashire, L39We are seeking a highly skilled and compassionate Locum Band 6 Specialist Community Neurological...
-
Ormskirk, Lancashire, United Kingdom Red Sector Recruitment Limited Full timeLocum Band 6 Specialist Community Neurological Occupational Therapist - Long-Term Neurological Conditions in the Community * £28 per hour * 3-month locum contract * 3 days a week ideally, Mon/Tue/Wed, but can be flexible * Ormskirk, West Lancashire, L39 We are seeking a highly skilled and compassionate Locum Band 6 Specialist Community Neurological...
-
Procurement Officer
1 month ago
Ormskirk, United Kingdom West Lancashire Borough Council Full timeWe have an exciting opportunity for a Procurement Officer to join our team. You will: - Support the effective and compliant management and monitoring of the Council’s key contracts, supporting the Procurement Manager and Principal Procurement Officer in undertaking, reviewing, and adapting the procurement process. - Provide effective arrangements to...
-
2nd Line IT Engineer
3 weeks ago
Ormskirk, United Kingdom GK Recruitment Full timeJob Title: 2nd Line IT Engineer Job Type: Permanent Salary: £24k-£30k Location: Ormskirk Are you a 2nd Line IT Engineer looking for a new challenge role? This fast-growing IT Support and Managed Services Provider, based in outside of Ormskirk we are looking for strong 2nd line engineers to join the team. Great opportunities for growth, and an...
-
Ormskirk, United Kingdom Lancashire & South Cumbria NHS Foundation Trust Full timeJob summary Consultant Psychiatrist - General Adult Psychiatry, West Lancashire CMHT, Ormskirk (10PA) *Golden Hello payment Payable* This post is eligible for a 5% payment of basic salary payable over 2 years We are seeking to recruit a substantive Consultant Psychiatrist to work as part of the West Lancashire CMHT, based at Ormskirk...
-
Access Supervisor
4 weeks ago
Ormskirk, United Kingdom Southport and Ormskirk Hospital NHS Trust Full timeAn exciting opportunity has arisen due to internal promotion for an enthusiastic team player to join our management team The Reception Supervisor is responsible for ensuring the smooth running of the reception and associated Admin areas. Co-ordinating the day-to-day responsibilities of the reception team, ensuring all functions are adequately resourced...
-
Plumber
2 days ago
Ormskirk, Lancashire, United Kingdom Hays Full timeYour new role Hays Liverpool are currently looking for an experienced plumber to start a role in Ormskirk ASAP. This role requires you to install both copper and buteline crimped pipe, so someone who is experienced in this will be essential. Project duration is estimated at 4 months +, dependent on performance and site needs. Working hours will be Monday -...
-
Plumber
2 days ago
Ormskirk, Lancashire, United Kingdom Hays Full timeYour new role Hays Liverpool are currently looking for an experienced plumber to start a role in Ormskirk ASAP. This role requires you to install both copper and buteline crimped pipe, so someone who is experienced in this will be essential. Project duration is estimated at 4 months +, dependent on performance and site needs. Working hours will be Monday -...
-
Plumber
2 days ago
Ormskirk, Lancashire, United Kingdom Hays Full timeYour new role Hays Liverpool are currently looking for an experienced plumber to start a role in Ormskirk ASAP. This role requires you to install both copper and buteline crimped pipe, so someone who is experienced in this will be essential. Project duration is estimated at 4 months +, dependent on performance and site needs. Working hours will be...
-
2Nd Line IT Engineer
2 weeks ago
Ormskirk, Lancashire, United Kingdom GK Recruitment Full timeJob Title: 2nd Line IT Engineer Job Type: Permanent Salary: £24k-£30k Location: Ormskirk Are you a 2nd Line IT Engineer looking for a new challenge role? This fast-growing IT Support and Managed Services Provider, based in outside of Ormskirk we are looking for strong 2nd line engineers to join the team. Great opportunities for growth, and an...
