Complaints and Commendations Officer
1 week ago
**Salary: £25,119 - £26,873 per annum**
**Grade: F**
**Vacancy Hours: 37 per week**
**Contract Type: Established, Full Time**
**Weekend Working No**
**Location: County Hall Campus, Northallerton**
***
The Corporate Complaints Team is a small, friendly, specialist team dealing with complaints, MP enquiries and other cases. The team is at the centre of the Council, and this role is a good opportunity to learn about all Council services, offering a varied and challenging role.
Your main responsibility would be to monitor, deal with and report on enquiries from MPs, but a large part of your workload will be dealing with other cases - logging, monitoring, responding or passing to an appropriate officer as necessary. There may be opportunities for formal investigation work, depending on experience and this may be an area that can be developed.
A key part of this role is to provide advice and support to other service teams across the Council and a good knowledge of complaints handling and the Council’s procedures would be helpful.
There is an expectation that there will be significant autonomy to manage this busy workload, though we are a small team who work closely to support each other.
We are seeking a highly motivated individual to join our Corporate Complaints Team. We are looking for someone who:
- Is customer focussed
- Is an excellent communicator, who can deal with a range of people, often distressed, vulnerable, dissatisfied or emotional and can establish working relationships quickly
- Has a good eye for detail, and can produce high quality written responses
- Is self-motivated, conscientious, well organised and flexible
- Is able to prioritise a varied and busy workload and work to deadlines while under pressure
- Is an accurate, thorough record keeper
- Can deal with sensitive information and challenging situations in a professional and calm manner
The team is based at County Hall, Northallerton, but operates hybrid working with the opportunity to work from home for part of the week.
**Key Dates**:
Closing Date: 3rd July 2024
Interview Date: w/c 22nd July 2024
Venue for Interview: County Hall, Northallerton
**Key Documents**:
**Total Rewards**
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.
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