Digital Platform Engineer/ 3rd Line Support
1 month ago
Digital Platform Engineer/ 3rd Line Support
Permanent (Onsite)
Southend
£41,659
The successful applicant must have experience with the following technologies:
- Microsoft Active Directory 2008 R2 (Group policy design and troubleshooting)
- Microsoft Exchange 2010
- Microsoft SQL Server 2008 RS
- MS Server Clustering Technologies
- HP Server Hardware
- Storage Systems
- Internet Security and Endpoint Security Technologies
- DNS, DHCP, WINS, RADIUS
- Prince2 and ITIL methodologies
- Office, Internet Explorer
Role and Responsibilities:
- To provide 3rd line support when required
- To liaise with the delivery team to ensure all SLAs are met
- To interpret and implement technical policies of the organisation
- To implement and support technical solution across the organisation
- To liaise and manage 3rd party suppliers, short term contractors, staff etc.
- To develop and support technical documentation
- To provide user and support engineer training
- To manage and develop policies and procedures
- To promote digital services within the organisation
- To planning and supervise systems security
- To implement change management and performance management
- Monitor and analyse the trends within the digital services infrastructure
If you are looking for a new role, please send us your most current CV to apply
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