Customer Support Specialist

3 weeks ago

Essex, United Kingdom Digital Talent Group Full time
Job Description

We’re searching for a Customer Service focussed IT Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business.

Your Role:

Provide first and second-line support for IT inquiries and technical issues.

Troubleshoot, triage, and resolve complex system problems.

Collaborate with cross-functional teams to improve customer service and address systemic issues.

We Need:

  • 2+ years in customer service or technical support
  • Strong technical skills, excellent communication, and a customer-first mindset.
  • Experience with CRM and ticketing platforms.

This is an organisation who invest heavily in their staff, it’s an opportunity to progress and grow within a market leading company.

To discuss in detail, please get in touch ASAP

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