1st Line Support Field Engineer
2 weeks ago
**2nd Line Support Field Engineer, Education Industry - Essex**
**Salary: £24k-£28k**
This is a great opportunity for a 1st line suport engineer who is looking for experience to move to 2nd Line.
- Troubleshoot and resolve technical issues and provide technical advice to users including
- Monitor and maintain computer systems, hardware and network
- Set up user accounts and provide technical support on hardware and software installation
- Diagnose system issues and provide technical solutions
- Maintain client systems, including software upgrades and system maintenance
- Provide support and training to users
- Provide technical advice and recommendations to customers
- Keep accurate records of support requests and resolutions
- Provide feedback and recommendations to team members
**Technical Skills Required**:
- Strong experience in technical support
- Extensive knowledge of Microsoft Windows, Mac OSX, Office 365, Active Directory, Microsoft Intune
- Knowledge of network configuration, LAN/WAN, firewalls and VP
- Thorough understanding of networking protocols and technologies
- Good knowledge of hardware and software installation, repair and maintenance
- Excellent communication and customer service skills
- Ability to work under pressure and meet deadlines
- Ability to work independently and take initiative
Keywords: 1st Line Support, Field Engineer, Education Industry, Essex, Technical Support, Microsoft Windows, Mac OSX, Office 365, Network Configuration, LAN/WAN, Firewalls, VPN, Hardware and Software Installation, Repair and Maintenance
Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.
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