Senior 1st Line Support
4 weeks ago
They have an exciting opportunity for a Senior 1st Line Support to join the team based in Rainham Essex.
As a **Senior 1st Line Support**, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for delivering an efficient and professional service to all customers. You’ll be working within a fast-paced Service Desk environment, answer calls, log and triage of tickets. You will need to be able to give technical support to users and customers across a diverse range of systems, platforms, and infrastructure.
**Requirements, Skills & Experience**
Working knowledge of 365.
NPPV Clearance
Exceptional customer service and confident communication skills
Experience using Microsoft Desktop operating systems
Demonstrate a good level of troubleshooting.
PC, laptop and tablet set-up and configuration.
Basic knowledge of troubleshooting mobile devices.
Excellent and friendly attitude when dealing with users/customers both on the phone and in person.
Be able to demonstrate your ability to work as part of a team to resolve potentially issues, but also work on your own to perform installations and project work when required.
Ideally have 1+ years previous experience in a similar role
Full Driving Licence, Ability to travel in the UK as required
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£30,000.00 per year
Work Location: In person
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Senior 1st Line Support
22 hours ago
Essex, United Kingdom Matt Burton Associates Full timeThey have an exciting opportunity for a Senior 1st Line Support to join the team based in Rainham Essex. As a **Senior 1st Line Support**, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for delivering an efficient and professional service to all customers. You’ll be working within a fast-paced Service Desk...
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