Customer Service Co-ordinator

1 week ago


Torquay, United Kingdom Cavanna Homes Full time

**Customer Service Co-ordinator**
Torquay, Devon
**The Company**
With a rich history dating back to 1923, Cavanna Homes is the South West’s largest independent house builder. Now run by the third generation of Cavannas, we construct beautiful new homes that customers love.
We are now seeking a Customer Service Co-ordinator to join our team in Torquay on a permanent, full-time basis.
**The Benefits**:

- Salary dependent on experience
- 33 days’ holiday per year, additional holidays awarded for length of service
- Purchase an additional week of holiday
- Private Healthcare for yourself and family
- Life Assurance X3
- 6% employer pension contributions
- Medicash Health Cash Back Scheme
- Cycle to work scheme up to the value of £3,500
- Discount on purchase of a Cavanna Home
- Mental Health support including access to up to 13 face to face counselling sessions
If you thrive on solving problems and have experience in housebuilding, this is a fantastic opportunity to join our leading business.
Our extensive range of benefits covers your financial security, optimises your free time and offers a discount on your very own first-class Cavanna home, meaning we’ve got everything you need
**The Role**
As a Customer Service Co-ordinator, you will sit at the heart of our customer care process supporting customers throughout their journey with us.
Acting as a representative for the company, you will deal effectively with all customers and manage their expectations appropriately.
Additionally, you will:

- Update and maintain records on our COINS computer system
- Ensure work has been carried out to the purchaser’s satisfaction
- Attend occasional site meetings and visit customers
**About You**
To be considered as a Customer Service Co-ordinator, you will need:

- Experience in housebuilding
- Excellent communication skills
- Proficiency in IT, including Microsoft packages
- A full, valid driving licence and access to your own vehicle
Other organisations may call this role Care Advisor, Customer Service Executive, Customer Service Rep, Customer Support Advisor, or Customer Support Representative.
Webrecruit and Cavanna Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.


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