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Security Operations Centre Assistant

5 months ago

Glasgow, United Kingdom SecuriGroup Ltd Full time

Due to growth and expansion within our team, SecuriGroupSystems are seeking a SOC Assistant/Operator working within our Security Operations Centre based in Glasgow, to demonstrate our values of Loyalty, Integrity and Professionalism while delivering a high standard of service.

This is a fantastic opportunity for a self-motivated and organised individual to join a growing organisation andprogress their career.

The Security Operations Centre serves as the central hub, providing a dynamic environment where you can showcase your exceptional administrative and communication skills.

With various strategic steering groups, SecuriGroup is an equal opportunities and inclusive employer, committed to continual improvement.

At SecuriGroup, we believe that the diversity of our workforce should reflect the community in which we serve.

What You Will Be Doing:

- Manage the rostering system, ensuring staff adherence to shifts and conducting welfare calls as required. Respond promptly to ad hoc requests, liaising with relevant managers and service partners. Address staff and management queries promptly and professionally. Provide guidance on escalated incidents to the Control Centre team. Complete necessary paperwork accurately and escalate issues when necessary. Respond to alarm callouts efficiently by coordinating personnel and arranging site attendance. Take ownership of high-pressure situations, occasionally involving communication with emergency services. Demonstrate a proactive approach to problem-solving with a reliable and professional demeanour. Compile reports and statistical data accurately for internal and external purposes.

What We Need From You:

- Exceptional Active Listening Skills
- Strong Ability in Rapport Building and Interpersonal Communication
- Clear and Concise Communication Skills
- Proficient Problem-solving Abilities
- Excellent Literacy and Numeracy Skills
- Accurate Data Entry Proficiency
- Effective Multitasking, Prioritization, and Time Management Skills
- Capability to Thrive in a Fast-paced, High-volume Control Room Environment
- Outstanding Verbal and Written Communication Skills
- IT Literacy, Especially in Custom Rostering Systems, Outlook, and Microsoft Office Suite

What We Will Do For You:
Continuous Learning: Access to tailored training programs, workshops, seminars, and industry conferences to enhance your skills and stay updated with the latest security trends.

Growth Opportunities: Pathways for career progression and new challenges within our organization, fostering a culture of growth and advancement.

Performance Recognition: Acknowledgment of your achievements and outstanding performance through various recognition programs, creating a positive and motivating work environment.

Supportive Leadership: Guidance, mentorship, and resources from our committed leadership team to support your success and help you thrive in your role.

**Job Types**: Full-time, Permanent

**Salary**: £11.44 per hour

**Benefits**:

- Company pension
- Cycle to work scheme

Licence/Certification:

- SIA License (required)

Work Location: In person

Reference ID: SH/AB