Head of Customer Service

4 months ago

Coventry, United Kingdom Good Egg Recruitment Ltd Full time

Our client, a dynamic leading awarding and training organisation is looking for a **Head of Customer Service** to develop and implement a comprehensive customer service strategy.

The **Head of Customer Service** will join an already successful established team of 6 and will report into the Commercial Director/Deputy CEO.

**This is an exciting hybrid working opportunity based in Coventry with excellent benefits, training, and development, £50k - £55k doe. **If you’re strong leader, commercially minded and passionate about delivering exceptional customer service, then this is the role for you.

**Knowledge/Skills Required**

Clear understanding of customer metrics and how they drive performance and improvement

Excellent written and verbal communication skills

Understanding of the requirements of ISO and GDPR

Ability to negotiate and manage stakeholders

Ability to use Word and Excel at intermediate level or above

Ability to manage a hybrid team, prioritise and delegate tasks

**Experience**

Developing and implementing a customer strategy that adds demonstrable value to the business

Managing accounts

Working collaboratively across the business to develop a customer centric business approach

Managing a team, including motivating, and ensuring regular team and individual reviews

Managing a budget

**Qualifications**

Good secondary level of education

Management development training

**Job Types**: Full-time, Permanent

**Salary**: £50,000.00-£55,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Application question(s):

- Do you have a clear understanding of customer metrics?
- Do you have an understanding of ISO and GDPR?
- Have you experience of managing a team?
- Experience of developing and implementing a customer strategy?
- Budget Management

Work Location: Hybrid remote in Coventry

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