Senior Customer Service Operations Administrator
2 weeks ago
TED’S MISSION STATEMENT
- Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in always being in a position to
satisfy the needs of our customer. In order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: ‘Would Ted
do it that way?’
- WHERE DOES THIS ROLE FIT WITHIN TED'S TEAM?
- The role of the Senior Customer Service Operations Administrator is to be responsible for assisting the Customer Service Operations and Development Manager with all functions and operational tasks within Ted’s Customer Service team.
- Supervise Returns and refund processing, payment and financial management of ecommerce orders. Low level management of CS systems, processes and tasks. Offering daily support for the efficient running of the Customer Service department.
- Reports to: Customer Service Operations and Development Manager.
- MAIN RESPONSIBILITIES
- _CUSTOMER SERVICE OPERATION SUPPORT_ - provide CS system order support during times of need - as well as upholding current administrative requests (e.g. Payments/Refunds/Order or system errors).
- _REFUNDS -_ Be Responsible for all territory refunds into customer service and the financial action of these payments. To also look after the discrepancy, returns spreadsheets: UK/EU/US/CA/AUS and ensure are all competed within the specified SLA.
- _GIFT CARDS -_ proficiently check, amend or load gift cards manually to assist the CS Team, oversee discrepancies on GC/EGift Cards in addition to loading /goodwill that needs to be offered in CS or in Standalone Store occurrences.
- _REPORTING -_ Provide daily reports regarding return volumes and estimated SLA’s for return processing in the WH. Including financial returns, item discrepancies and trends and the outcome of return decisions.
- _EXCHANGES AND REPLACEMENTS_ - Systematically arrange exchange orders or replacement goods upon request of a customer and ensure quality control is maintained throughout.
- _CHARGEBACKS -_ Manage and complete all details for Chargebacks and disputes into Customer Service in the relevant PSP, Adyen and Amex. Highlight any concerns with Operations and Development Manager.
- Complete monthly chargebacks reports for feedback to wider business.
- _PAYPAL CHARGEBACKS AND DISPUTES_ - Maintain Ted's PayPal Resolutions Centre completing customer disputes for ecommerce orders. Provide relevant data to prevent chargebacks through this channel.
- _FRAUD REVIEWS_ - Have a fundamental understanding of Ted Bakers Fraud review process and be able to assist in reviewing UK online orders during peak periods under the supervision of CS Fraud Analyst.
- _MANUAL REFUNDS_ - Maintain Customer Services/Customer manual payment transactions. This requires payment capture and finance department interaction.
- _SYSTEM ERROR TICKETS_ - Work with Ecommerce IT support to resolve all order error scenarios, relating to Failed Payment Captures, Gift Card Refunds, Order Errors and Failed Refunds. Ensure all customer facing systematic issues are resolved.
- _TRUSTPILOT_ - Ensure all TP invites are sent on a weekly basis to existing ecommerce order customers to allow for verified customer reviews of Ted's online / In store experience.
- _ONBOARDING_ - Be responsible for the Operational and Systematic training of temporary staffing and new starters within the CS team. Ensuring all training data is up-to-date and relevant.
- _INVOICING_ - Assist O&D Manager with the invoicing of third party CS providers; Zendesk and Recruitment Purchase Orders.
- PERSONAL TRAITS
- Confident at problem-solving, good time management and organizational skills.
- A good eye for detail.
- Able to prioritise workload based on business needs and commercial awareness
- TED’S VALUES
- AUTHENTIC We have the freedom to be our ‘best self’, being true to ourselves and others
- KIND We try to do the right thing: for each other, our communities, our planet and for Ted
- CURIOUS We are hungry to explore, innovate and think differently
- COURAGEOUS We have the confidence to be brave, have fun and discover the unexpected
- INCLUSIVE We embrace and respect individuality and celebrate difference & diversity
-
Customer Service Administrator
Found in: Talent UK 2A C2 - 3 days ago
Derby, United Kingdom Elizabeth Michael Associates LTD Full timeOur client is a well know and established business in Derby who are looking for a Customer Service Administrator to join their small customer service team. They may be a small team but they look after their huge existing customer base with all operational aspects of the customer relationship offering the best service. This team is responsible for processing...
-
Customer Service Administrator
3 days ago
Derby, United Kingdom TurnerFox Recruitment Limited Full timeRole: Customer Service Administrator **Salary**: 23-25k Dept on Exp Location: Location: Hybrid, Derby - 2 days home working Hours 37.5 Mon-Fri (Flexi on start and finish times) We are looking for an experienced Customer Service Administrator to join a busy IT firm working as a pivotal point of contact for business customers. The role will involve: -...
-
Customer Service Operations Administrator
6 days ago
Derby, United Kingdom Ted Baker Full time**CUSTOMER SERVICE OPERATIONS ADMINISTRATOR (12 MONTH FTC)** **WHO WE ARE** QUINTESSENTIALLY BRITISH; DISTINCTLY GLOBAL. At Ted Baker, we know what it means to be a truly forward-thinking designer brand. From the iconic props in our shops, to the delightful details and thoughtful touches which set us apart from the crowd. These are the qualities we see...
-
Customer Service/administration
7 days ago
Derby, United Kingdom Ristara Recruitment Full timeCustomer Service/Administration role : Temporary (Till end of April) We would be looking for a co-ordinator/administrator to work until the end of April.£12.32 PH - Strong analytical skills - First point of contact for any account related queries - Confident communicator internally and externally - Communicates and resolves issues effectively in timely or...
-
Operations Administrator
7 days ago
Derby, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full timeThe operations team run a central hub on both acute sites to manage both the elective and non elective flow through the hospitals. We are looking for an ambitious and talented individual with a flair for high quality administration for the role of Operations administrator, the role will be reporting to operations senior team supporting the day to day...
-
Customer Services Administrator
1 week ago
Derby, Derbyshire, United Kingdom Pendragon PLC Full timePendragon Vehicle Management Hybrid Role £22,341 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Pendragon Vehicle Management is seeking to recruit a motivated, highly organised experienced Customer Service...
-
Operational Finance Treasury Administrator
2 weeks ago
Derby, United Kingdom SF Recruitment Full timePurpose: The Operational Finance functional teams are responsible for ensuring all income and expenditure in relation to residents and suppliers payments are processed correctly in line with the business' systems and in accordance with the Standard Operating Procedures. The role includes: 1. Following the organisations Administration Standard...
-
Operational Finance Treasury Administrator
Found in: Whatjobs ES C2 - 1 week ago
Derby, United Kingdom SF Recruitment Full timePurpose: The Operational Finance functional teams are responsible for ensuring all income and expenditure in relation to residents and suppliers payments are processed correctly in line with the business' systems and in accordance with the Standard Operating Procedures. The role includes: 1. Following the organisations Administration Standard Operating...
-
E-rostering Senior Administrator
3 days ago
Derby, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full timeUniversity Hospitals of Derby & Burton have an exciting opportunity for an enthusiastic and motivated E-rostering Senior Administrator to join the Trust's busy and dynamic E-rostering Team. The E-rostering team are responsible for the implementation and maintenance of the Trust's electronic rostering system (Allocate HealthRoster) across all staffing...
-
Customer Services Assistant
7 days ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 16 - Company Name- ASHBOURNE ROAD - 100761 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...
-
Customer Services Assistant
6 days ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Fixed Term - Hours Per Week- 8 - Company Name- OSMASTON ROAD - 100475 - Contract Dates- 6 month fixed - 24/01/23-25/07/23 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service...
-
Customer Services Assistant
5 days ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 13 - Company Name- LITTLE EATON STORE - 100432 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...
-
Customer Services Assistant
3 days ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 20 - Company Name- HOLBROOK ROAD STORE - 100426 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...
-
Customer Services Assistant
4 days ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- BLENHEIM DRIVE STORE - 100410 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...
-
Customer Services Assistant
4 days ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 10 - Company Name- LANGLEY PARK - 100141 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities interests...
-
Customer Services Assistant
2 days ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- ASHBOURNE ROAD - 100761 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...
-
Customer Services Assistant
1 day ago
Derby, United Kingdom Central England Co-operative Full timeLocation- DERBY - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 20 - Company Name- ASHBOURNE ROAD - 100761 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...
-
Senior Admin Officer
7 days ago
Derby, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 298462**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...
-
Customer Service Administrator
1 week ago
Derby, Derbyshire, United Kingdom Pendragon PLC Full timePendragon Vehicle Management Hybrid Role £22,341 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Pendragon Vehicle Management is seeking to recruit a motivated, highly organised experienced Customer Service...
-
Derby, United Kingdom Derby City Council Full timeApplication closing date 22/02/2024 Working Pattern Blank Salary £13,337 - £13,560 a year actual salary (£23,500 - £23,893 a year full time equivalent) Contractual hours Blank Basis Blank Job category/type Customer Services Attachments Blank Job description **Directorate: Place** **Hours: 21 hours a week, Monday to Friday 12:15pm to...
