Administration Assistant
2 weeks ago
**JOB DESCRIPTION**
**Job Title** Administration Assistant
**Reports to** NHS Administration Manager
**Area of work **St Michael’s Clinic, Shrewsbury, Much Wenlock and Donnington
**Role **Full time or job share
**Job Summary**
We are looking to recruit three admin assistants to focus on a new contract that St Michaels Clinic been awarded. These positions will be following patients journey from point of referral to completing their pathway on an administrative level. You will be receiving and making telephone calls to patients, community teams, hospitals to ensure the smooth transition of patient’s details. Arrange appointments in a timely manner. Provide general office duties effectively and efficiently. At times you may be required to cover reception and telephones.
**Key Accountabilities**
- Provision of a professional, efficient, and effective service to all patients and clients.
- Ensuring completion of all elements of the patient’s pathway.
- Liaising closely with the clinical team.
- Support all regulatory processes within the clinic.
- Provide cross cover where deemed necessary.
**Specific Accountabilities.**
- ** Provision of a professional, efficient, and effective Administration Service.**
- To provide support and assistance to clinicians as requested
- Maintain a professional and calm demeanour at all times promoting the best interest of the clinic.
- Responsible for maintaining the highest standards throughout the clinic.
- Responsible for maintaining the highest standards of personal presentation.
- Responding and re-direction of clinic correspondence in a professional, confident and timely manner.
- Multi skill as appropriate and as required providing support to other team members.
- **Ensure all elements of the patient pathway are completed.**
- Become familiar with the clinic computer systems
- Ensure clinic lists are available for appropriate clinics.
- Confirm patient details held by the clinic are correct and update accordingly.
- Ensure the patient medical forms are scanned into the computer system in a timely manner.
- ** Support all regulatory processes within the clinic.**
- To be aware of all regulatory processes and systems i.e. Fire procedure and sickness reporting
- To understand and comply with Health and Safety and Infection Control policies.
- Contribute to and participate with all regulatory action plans and audits.
- Be familiar with clinic alarm system and respond to any alarms or alerts following clinic procedure.
- ** Personal Accountabilities.**
- Act as ambassador for the company promoting the best interests of St Michael’s Clinic
- Work in accordance with Clinic policy and procedure
- To maintain the highest standards of confidentiality
- Prioritise workload in order to meet targets
- ** Personal Specifications.**
Essential
- Computer Literate
- Competent with Excel and word
Advantage
- Knowledge of EMIS
- GP Billing
**This job description is not an exhaustive list of duties but is intended to give a general indication of the range of work undertaken and will vary in detail in the light of changing demands and priorities within the clinic.
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