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Triage Caseworker

1 month ago

London, United Kingdom Victim Support Full time

We have an exciting opportunity for Victim Caseworkers (known internally as Triage Independent Victim Advocates
- IVA) to join the London team across various locations working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

**County/Borough**
- Greater London

**Office location**
- Multiple locations in London (EC1Y 8ST; SW5 9EB)

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- Monday - Friday 9am-5pm and 12pm-8pm, two Saturdays per month

**Basic Salary**
- £24,031.52 per annum; plus £2,800 per annum London Weighting Allowance; & £2,000 per annum Recruitment and Retention allowance. Total - £28,831.52 per annum £500 onus payment on completion of probation

**Allowances**
- London Weighting

**Contract type**
- Permanent

**DBS required?**
- Yes

**Police vetting required?**
- No

**Closing Date**
- 27/08/2023

**Ref No**
- 5055

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- £500 bonus paid on successful completion of probationary period.
- 28 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the roles**:
These roles offer flexibility for home and office working with travel to appointments to meet clients across London is required. Office locations are EC1Y 8ST, & SW5 9EB.

As a **Triage Independent Victim Advocate** you will cover shifts on a rota basis Monday to Friday 8am to 8pm and Saturday 9am to 5pm. You will make initial contact with clients explaining Victim Supports services & completing initial needs & risks assessment, and were required making ongoing referrals. You will need experience of delivering a telephone work and processing service with clients in a similar setting along with knowledge around safeguarding issues and legislation.

You will need to be able to manage a demanding workload and to meet a range of conflicting deadlines.

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

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