Investigation Triage and Support

3 weeks ago

London, United Kingdom Ministry of Justice Full time

Salary 1
- £22,940.00

Number of jobs available 1
- 6

Detail of reserve list 1
- 12 Months

Region 1
- East Midlands, West Midlands

City/Town 1
- Birmingham, Nottingham

Building/Site 1
- OPG Victoria Square House, B2 4AJ, JCC Embankment House Nottingham, NG2 1AT

Grade 1
- AO

Organisation Grade for MoJ 1
- AO

Post Type 1
- Permanent

Working Pattern 1
- Full Time, Part Time, Part Time/Job Share, Flexible Working

Role Type 1
- Administration / Corporate Support

Job description 1

**Position**:Investigation Triage and Support (ITAS) Caseworker

**Company**:Office of Public Guardian (OPG), Supervision and Investigation Services (SIS)

**Location**:Hybrid working between home and either Embankment House, Nottingham or Victoria Square House, Birmingham. Some travel between either site may be required.

**Grade/Salary**:£22,940 - Administrative Officer (AO)

**Contract Type**:Permanent

**Overview**

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

**Job Description, Duties and Responsibilities**

**I**nvestigation Triage and Support Caseworker’s are responsible for reviewing concerns that come into OPG and risk assessing them accurately and in a timely manner, determining whether OPG has jurisdiction to investigate, or whether the concern needs to be signposted to other appropriate external bodies. You will undertake the most appropriate and timely action to safeguard an adult at risk.

You will ensure concerns raised about the way in which attorneys are exercising their powers are correctly progressed and/or resolved promptly and effectively. This may involve providing administrative support to OPGs investigations team including inputting financial data and gathering information such as Land Registry searches and Life Event Verification (LEV) checks.

**Primary duties include**:

- Risk assess all concerns in accordance with the OPG SVA Policy, and instructions from senior staff, contributing to team and unit achievement of published and internal Impact Indicators to Risk Assess 95% of concerns raised within 2 working days and signpost or close off within a maximum of 5 working days.
- Consider whether concerns received are valid and suitable for investigation in accordance with the Mental Capacity Act 2005.
- Where OPG jurisdiction to investigate does not exist, ‘signpost’ safeguarding concerns to appropriate external bodies such as social services accurately logging the same, working to the IIP and internal standards.
- Notify relevant Local Authorities via a Safeguarding Adults at Risk referral to instruct/inform; providing accurate information within information sharing protocols to enable them to action in relation to concerns received regarding vulnerable adults.
- Contact relevant parties of a case to obtain information, including concern raiser, local authorities, and care homes.
- Identify, categorise, record, and correctly prioritise concerns that require safeguarding activity, and conduct appropriate and relevant enquires to determine if the OPG have grounds to investigate.
- Continually update the safeguarding case action records/administrative records to provide an accurate and complete picture of enquiries made, decisions reached and reasons for those decisions.

**General Duties**:

- Provide administrative support for staff investigating alleged abuse of donors of lasting and enduring powers of attorney, including obtaining GP information, land registry and bank information for donors as necessary.
- Manage daily workload in accordance with published Impact Indicators. Prioritising work appropriately, seeking guidance and support from team leader/EO as necessary.
- Bring issues in relation to administrative functions which present a risk to IIP achievement to the attention of the team leader/EO.
- Monitor and maintain inboxes and databases including updates and issue resolution.

**Record-Keeping, Data Security and Statistical Analysis**:

- Acknowledge and adhere to statistical deadlines and act on directions from team leader as necessary to help maintain internal data collection.
- Take personal responsibility for compliance with the OPG record keeping policy.

**Develop and maintain a culture of excellent service delivery and continuous improvement**:

- Proactively look for ways to improve service delivery, and work with OPG Change Management processes to suggest and introduce improvements.
- Participate in and promote a culture of safeguarding awareness and support and contribute to the aims, objectives, and performance

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