Control Room Operator

4 weeks ago


Leeds, United Kingdom First Response Group Full time

We have a fantastic opportunity for a Control Room Operator to join our team based in Leeds.

The hours for this Control Room Operator position include dayshifts (06:00 to 18:00) and nightshifts (18:00 to 06:00).

**Roles and Responsibilities**:

- Monitor all CCTV activations and escalate accordingly
- Monitor check calls every hour and escalate if needed
- Ensure all staff book on/off and chase any late calls
- Make sure all day-to-day tasks are completed by the end of your shift (if not possible, add to HANDOVER and state why)
- Book access visits to guarding sites for clients and their contractors and inform the relevant people, always reply back to the client
- Perform site checks with our engineers that are on-site with the assistance of IMMIX
- Escalate operational activity in accordance with SOP's and any contract requirements

Full training will be provided on the above.

**Benefits**:

- Healthcare benefits and Employee Assistance Programme
- Employee perks including online and high-street discounts
- Continuous professional development
- Holiday allowance of 5.6 weeks per year pro-rata
- Onsite parking
- Pension Scheme

**Essential Skills**:

- SIA Licence
- CCTV Licence (advantageous)
- A commitment to providing first-class customer service
- Strong communication skills, both written and verbal
- Good report writing skills
- Fully comprehensive 5-year work/education history
- Good observation skills
- Excellent attention to detail
- Reliability
- Experience with CCTV and alarm monitoring platforms
- Knowledge of Control Room procedures
- Competent PC skills including knowledge of Microsoft Word and Excel

**About Company** First Response Group (FRG) is a total security, risk, and facilities management solutions company.

We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to companydevelopment, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.


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