Control Room Supervisor

2 weeks ago

Leeds, United Kingdom Smart Recruit Online Full time

Fancy an exciting new challenge?_

Here's a fantastic opportunity for an experienced Control Room Operator to join the friendly team at First Response Group for a high-profile event space based in central London.

Experienced Control Room Supervisor hours: 07:00 - 19:15 / 19:00 - 07:15 (4-on-4-off).The roster will require the successful applicant to work both day and night shifts on an alternative basis (could be 4 on days 4 off, 4 on nights 4 off, or 2 day, 2 night, 4 off).

This Control Room Supervisor role is for a multi-functioning control room located in Leeds, to carry out the following functions:

- Reviewing all rosters and ensuring they are forward rostered monthly in advance
- Escalating any anomalies to Ops/Contract managers
- Ensure all process and procedures are followed
- Ensure the day to day running of Control is flowing consistently
- Being the point of escalation for duty controllers
- Escalating to managers as required
- Incident Management: being the person in charge of incidents as they happen and ensuring that reporting and escalation processes are followed
- Ensure that all client enquiries and complaints are handled correctly and recorded / escalated as required to the appropriate manager / department
- Deal with control room issues (holidays/problems/roster shortfalls)
- Create sites and contracts within Logosoft
- Create Employee Pins out of hours where all paperwork has been provided
- Key management
- Conduct daily handovers including control handover, management daily flash report, and help desk handover
- Ensure all CCTV Events and Duress Calls are effectively managed and escalated in accordance to SOP’s
- Ensure operating platforms are properly used by Duty Controllers including Logosoft / Immix / BigChange
- Ensure all events are correctly handled, reported, and passed to helpdesk for invoicing

**Essential Skills**:

- Must have a valid SIA Door Supervisor Licence
- Must have a valid CCTV Operator's Licence
- Must have the right to work in the UK
- Fully comprehensive 5-year work/unemployment/education history screenable to BS7858
- Must have demonstrable experience working in a similar role in high-profile / high-footfall environments
- Have a high level of self-presentation
- Be punctual and reliable
- High levels of written and verbal communication skills
- Be able to work independently as well as part of a team
- Excellent interpersonal skills

**Desired Skills**:

- Knowledge of the Genetec platform would be advantageous
- The ability to work proactively and use intuition
- Have a keen attention to detail
- Strong literacy and numeracy skills
- Adaptable and responsive
- Ability to remain patient and calm under pressure
- Ability to remain alert and aware of surroundings

**About Company**:
First Response Group (FRG) is a total security, risk, and facilities management solutions company.

We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

**Essential Requirements**:

- Must have a valid SIA Door Supervisor Licence
- Must have a valid CCTV Operator's Licence
- Must have the right to work in the UK
- Fully comprehensive 5-year work/unemployment/education history screenable to BS7858
- Must have demonstrable experience working in a similar role in high-profile / high-footfall environments
- Have a high level of self-presentation
- Be punctual and reliable
- High levels of written and verbal communication skills
- Be able to work independently as well as part of a team
- Excellent interpersonal skills

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