Control Room Officer

4 weeks ago


Leeds, United Kingdom Leeds City Council Full time

Control Room Officer - Grade B3

**Internal vacancy. Applications will only be considered from existing Leeds City Council employees.**

**Control Room Officer**

**35.25 Hours per week on a 4 on 4 off shift rota 365 days a year incl weekends. The role attracts a shift allowance pro rata. This is a nights only role working 1700-0400.**

Would you like to be part of something bigger and join us in our ambition to become the Best City, working together as a Team for Leeds. Do your values match ours and do you have something to offer?

Leeds City Council delivers over 500 different services to residents and is dedicated to bringing the benefits of a prosperous, vibrant and attractive city to the people of Leeds. This is a fantastic time to join us.

The Control Room Officer ensures a responsive, professional service is provided to customers and partners at all times to support crime reduction, in line with the Safer Leeds Plan.
- You will work shifts as part of a team of Officers with responsibility for the day to day monitoring and operation of CCTV cameras including Tower Blocks, Intruder, Fire, Panic and Third Party Alarms.
- You will support the Police and other agencies and will initiate investigations into suspicious behaviour by evaluating camera images and monitoring radio systems in order to assist in the effective deployment of Police resources. You will also deal with Out of Hours customer contact enquiries, including Noise Nuisance and Emergency repair calls, taking ownership and resolving queries, without assistance where possible.
- You will be required to carry out your duties in accordance with CCTV and Security operational procedures, codes of practice and relevant legislation to ensure the security, integrity, accuracy and confidentiality of information. You will produce and maintain detailed records and evidential material in a clear and accurate format.

**What you will bring to the role**
- Ability to keep accurate records and work to agreed CCTV procedures and regulations
- Willingness to attend court and give evidence, as required
- Monitoring alarms and deploying Officers to a range of incidents received from the Alarm Receiving Centre
- To be able to recognise and act sensitively in cases of potential risk and high priority.
- To be aware of and adhere to the principles of service standards in all aspects of customer contact and to consistently achieve good customer satisfaction.

**Benefits of working with us**:
***We pride ourselves on offering the best employee experience, with a genuine commitment to keeping our colleagues safe and well at work. You can expect great benefits whilst working for us including:

- A competitive pay progression structure including generous employer pension contributions
- Flexible career paths with tailored personal and professional development
- Support for you, your home and your family including personal, and financial support

**For more information about our benefits please see the **benefits section of our jobs page**.**

Leeds City Council is a compassionate employer who is proud to offer the best employee experience. Our employee benefits aim to look after your health and wellbeing, your workplace and your finances. Our shared Values and behaviours help everyone to be their best.

You can read more in the following link Leeds City Council Values and Behaviours

**We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.**

**This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.


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