Business Engagement Officer

2 weeks ago

London, United Kingdom Fairtrade Foundation Full time

Fairtrade Foundation are recruiting for a Business Engagement Officer to deliver excellent customer service and operational support to all businesses working with Fairtrade

You’ll need to be a great communicator, enthusiastic and able to prioritise your work in a fast-paced environment. You will need experience in working independently and as part of a high-performing team, balancing many varied tasks. Accuracy and attention to detail are needed, as well as the ability to explain our processes clearly to businesses with professionalism and diplomacy. You will be working with our internal IT systems on a daily basis. You will be supporting businesses to make the most out of their commitment to Fairtrade and ensuring they have a good customer experience. If you have experience in a compliance role, that’s great, but it’s not essential.

Fairtrade changes the way trade works through better prices, decent working conditions and a fairer deal for farmers and workers around the world.

Globally, across all Fairtrade members, we share a vision of a world in which all farmers and workers can enjoy secure and sustainable livelihoods, fulfil their potential and decide on their future. To achieve this we connect farmers and workers disadvantaged by global trade with consumers, promote fairer trading conditions, strengthen their position and have greater control over their future.

Fairtrade is a global movement with a strong and active presence in the UK, represented by the Fairtrade Foundation. Farmers and workers have a strong voice at every level of Fairtrade, from how they invest in and run their local organisations to having an equal say in Fairtrade’s global decision-making.

**Closing date: Wednesday 22 February 2023 at 5pm**

**Interviews will take place: Week commencing 27** **February 2023**

**Contract: 35 hours per week, Full time - Permanent**

**Fairtrade Foundation**

Role Purpose

The Sustainable Sourcing team is responsible for developing & implementing sustainable supply chain strategies and the successful end to end journey of our licensees that will deliver increased impact for producers and deliver our ambition and strategy and achieve our income targets (£9.3M 2023; £9.9m 2024 and £10.5M 2025).

As a hub of expert knowledge this role will also provide support to internal colleagues at the Fairtrade Foundation, other National Fairtrade Organisations within the Fairtrade movement, Fairtrade International and FLOCERT.

Key responsibilities and accountabilities
- **P**roviding exceptional levels of customer service as the first point of contact with potential / existing members of the Fairtrade system and licensees, prioritising workload appropriately to ensure that necessary support is given to licensees within prescribed timescales. Providing greater operational support to pre-agreed account managed businesses e.g. retailers and large brands
- Communicating Fairtrade licensing requirements (including commodity and product information) to customers at all levels in simple and easy to understand way. Resolving all licensing queries and redirecting these as appropriate. Advising licensees and retail partners of the feasibility of proposed new products and or commodity areas.
- Once businesses have decided to work with us, help onboard them into the Fairtrade system, including supporting with certification, identifying supply, explaining the licensing requirements, due diligence, ensuring license agreements are signed, agreeing and articulating applicable fees, sending welcome packs and introducing to Fairtrade systems.
- Handle new business enquiries, as well as identifying and proactively prospecting new opportunities for licensees. Sell in the benefits of Fairtrade to prospective partners, update salesforce to keep organisation updated with the progression of new business. For larger opportunities, work closely alongside partnership managers throughout the sell-in process, including crafting licensing solutions and articulating these to external partners.
- Act as key operational contact for agreed commodities or growth areas and contribute to growth taskforces. Support new offers to business within specific product categories, lead on designing operational solutions and implementing any new ways of working or agreed services
- Supporting licensees to accurately meet their monthly, quarterly and or annual sales reporting requirements, on time.
- Addressing customers needs quickly and effectively to maintain and build strong relationships and retain existing business. Alongside the team, collate and respond to customer feedback, and identify opportunities to improve processes, procedures and systems to improve the customer experience.
- Work with customers to maximise their partnership and volumes with Fairtrade, including sending impact reports, liaising with marketing to promote new Fairtrade products, involving customers in campaigns such as Fairtrade fortnight, sending marketing toolk

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