Warranty Support Administrator

3 months ago

Manchester, United Kingdom Mitsubishi Electric Full time

**Warranty Administrator**:
**Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?**

**Office Location**:Trafford Park, Stretford, Manchester M41 7LY

**Hours of work**: Monday - Friday, 9:00 - 17:00

**12 Month Fixed Term Contract**

**About Us**:
We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.

**Skills/Responsibilities**:
**To be successful in this role you will need to**:

- A basic understanding of the component parts of generic HVAC systems is useful to process quotes/orders effectively however further product training will be provided
- A background in parts administration would be suitable (wholesalers, merchants) but is not essential to the role.
- Processing warranty claims and returns requests in a prompt and efficient manner using SAP.
- Monitor active claim data and provide support in closing claim in lines with department SLA’s.
- Process customer guarantees and commissioning logbooks.
- Liaise with CLA regarding any/all transportation issues.
- Liaise with workshop in respect of inspections for warranty validation and condition of returned stock.
- Validate warranty claims and returns requests, liaise with appropriate after sales departments where applicable.
- Update all transactions on CRM.

**In return for your commitment, we will offer you some fantastic benefits**:

- **Generous annual leave allowance** - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- **Flexible Working** - we offer a range of flexible working options that include working from home or hybrid working
- **Pension**:

- **Life Assurance**:

- **Group Income Protection Scheme**:

- **Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi**:

- **Access to Mitsubishi’s very own discount platform**:

- **Colleague Referral Scheme**:

- **Holiday Buy**:

- **Long Service Awards**:

- **Cycle to Work Scheme**:

- **Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)**:

- **Employee Assistance Programme including additional services Eldercare & Best Doctors**

**Equality and Diversity**:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Cycle to work scheme
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Manchester, M41 7LY: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Manchester, M41 7LY

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