Receptionist

ARE YOU a highly motivated, organised and flexible receptionist/administrator? If so, we are looking for a part time Band 2 Receptionist to be based at Hoddesdon Health Centre, Hoddesdon and would love to hear from you.

We are seeking an experienced and motivated receptionist to work Monday - Friday, 20 hours a week (working pattern to be discussed at interview). The receptionist is the first point of contact for all visitors to the busy health centre.

Applicants must have good organisational skills, a range of office skills and experience in working in reception/administration. Excellent customer service skills are essential, as you will have both face to face and telephone contact with service users on a daily basis. Good written and verbal communication and interpersonal skills, a friendly approach and being enthusiastic are all required for this post. A knowledge of SystmOne would be an advantage but not essential as training will be provided.

Applicants must be flexible to cover holiday/sickness when required, this could involve travelling to other centres. A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).

A big thank you for considering joining us at Hertfordshire Community NHS Trust. You’ll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
- To meet and greet all visitors/clients to the site, ensuring visitors and staff complete the signing in/out book.
- To deal with telephone enquires
- To ensure that all visitors/clients are dealt with in a professional and helpful manner
- To be the first point of contact for the day-to-day administration of facilities operations
- Manage the daily reporting of maintenance jobs to Imtech Inviron and follow up
- Liaise with the evening cleaning team by means of a job logbook
- Be responsible for the security, appearance and general tidiness of reception including ensuring leaflets and posters around the centre are up to date and relevant to the service
- Undertake other duties that may occur from time to time as directed by senior management
- To manage room bookings, ensuring that the computerised system is updated and all clinical space is used as effectively as possible
- To manage all incoming and outgoing post, liaising with courier drivers and other departmental staff as required
- To assist with booking clinic appointment
- Maintain and update any contact details and instructions at the front desk.
- To be prepared to work at other Trust sites in an emergency.
- Responsible for managing general storage and filing for the centre as required
- Open the reception and front door each morning prompt at 8:30am
- Direct all patients and visitors to the waiting area, to deal with any incidents in the waiting/reception area (including the cleaning of spillages) and to keep the area tidy
- Be responsible for monitoring stationery, stock and non-stock supplies and equipment, keeping the Facilities Manager aware of stock levels.
- To record and receipt of supplies and manage rotation of stock orders

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.