Student Programmes Administrative Assistant

6 months ago


Uxbridge, United Kingdom Brunel University Full time

**Location: Brunel University London, Uxbridge Campus**

**Salary: Grade S4 **from: £26,208 to £27,646 inclusive of London Weighting with potential to progress to £28,952 per annum inclusive of London Weighting through sustained exceptional contribution. (Pro-rata if Part-time)**

**Contract Type: Full-time, Fixed-term 12 months**

Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits.

The College of Business, Arts and Social Sciences is seeking to appoint a Student Programmes Administrative Assistant to join our Taught Programmes Office (TPO), which oversees the undergraduate and postgraduate programmes delivered by the Brunel Business School and Brunel Law School. Our students rely on the TPO as their first point of contact in relation to their academic studies.

Working within the TPO team in an open plan office environment, your main duties will involve:

- being first point of contact on the front of house reception desk
- working closely with TPO team to resolve student queries
- assisting TPO with day to day maintenance of our student records
- maintaining and updating electronic communications to student
- required to work full time on campus

As you will be the first point of contact on a busy reception desk, you will be expected to stay calm under pressure and to provide a friendly and professional welcome to our students and visitors. Students often have very complex enquiries so it is imperative that they are given the correct information and advice. You will need to have the confidence to reach out to other members of the TPO for their help and support. You will be learning ‘on the job’ and will need to be able to use your initiative to help resolve problems.

You should have experience of working in a team and in a customer service environment.

**Interviews will take place on Friday 5 January, in person.**

**All Applicants should be eligible to live and work in the UK**

**_ Brunel University wishes to promote an inclusive and diverse workforce and create a culture that values the contribution of all backgrounds and communities. All employees will be recruited, selected and appointed in line with our equality and diversity policy._



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