Customer Service Call Handler

2 weeks ago


Glasgow, United Kingdom Huntswood Scotland Limited Full time

Fraud and scams wreak havoc on lives, but you can be the shield that prevents them from happening. Join the exceptional contact centre team where you will be combating fraud and scams every day. We are currently seeking Customer Service Advisors to support our client's customers within their fraud contact centre in the new year. If you possess outstanding customer service skills, a desire to safeguard customers, and are looking for a new challenge, then we have an incredible opportunity waiting for you.

**Key Details**

Start Date: Monday 8_th_ April 2024

Day Rate: £130 per day (Umbrella only recruitment) - Assistance available for Umbrella company setup

Location: Glasgow/Hybrid - Office presence required two times a week. Initial training will be on a hybrid working model, followed by three weeks based on-site for grad bay.

Working Hours: 40 hours per week, on shifts Monday to Saturday between 9am to 8pm (you will work every Thursday, Friday, and Saturday)

**What Huntswood Offers**
- An initial 6-month contract with potential for permanent employment
- £130 per day initially, progressing to an approximate annual salary of £23,184, plus benefits when permanent
- An array of benefits to choose from, including healthcare, wellbeing apps, pension contributions, and more upon permanent employment

**What Huntswood is Seeking**
- At least 12 months experience in a customer service role is essential
- Prior experience in the financial services sector is a plus
- Strong communication skills, enabling effective interaction with diverse customer profiles
- Willingness to work at our client's Glasgow office on a hybrid basis
- Capable of working both independently and as part of a team
- Attentive to detail and adept at navigating internal databases
- Proficiency in MS Office, particularly MS Word

**Your Role as a Fraud Customer Service Advisor**

As a Fraud Customer Service Advisor, you will play a pivotal role in safeguarding our customers daily. Your responsibilities will include handling inbound calls from customers dealing with fraud, scams, and payment queries. Utilizing your exceptional listening and communication skills, you will support customers during these challenging situations. Your common-sense approach will help customers resolve their concerns over the phone, ensuring a smooth and easy call experience.

'It's not just about what we do, but the way we do it. And it's our values that make us special.'

**Job Types**: Full-time, Temp to perm
Contract length: 6 months

**Salary**: £130.00 per day

**Experience**:

- Financial services: 1 year (preferred)
- Contact Centre: 1 year (required)
- Customer Service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 08/04/2024



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