Service Designer

2 months ago

London, United Kingdom Element Materials Technology Full time

Overview:
Imagine having the opportunity to contribute to the design of high-impact digital products with a world-class tech team, all while working towards a greater purpose of making the world a better and safer place. Element, a well-established organization that touches billions of lives, is searching for a Service Designer in London to help build a startup within their organization.

As our Service Designer you believe in a non-hierarchical culture of collaboration, transparency, safety, and trust. You will focus on value creation, growth and serving customers with full ownership and accountability. You will build a holistic picture to help understand what´s going on with our customers and map their experience to determine what could be better or different by balancing customer and business needs. You strive to deliver exceptional customer and business results. You will be proactive in identifying potential design issues and lead efforts to find and implement timely solutions that drive strategic decisions.

If you are passionate about building impactful digital products and want to be part of a team committed to making the world a better place, Element is the perfect opportunity for you. Join us and make your mark on the world, one innovative product at a time.

**Responsibilities**:

- You will provide customer insight tools for the organization to use, focusing on the holistic process of general consumers, their needs, behavior, attitudes and expectations connected to our business (customer journeys, scenarios, service blueprints, pain/gain points, experience principles)
- You will get everyone within the organization on the same page, creating a common ground and vocabulary for innovating
- Transforming insights into business opportunities and value adding services through your empathy with our users is what you love to do
- You will eplore unknown/hidden potential and new business opportunities. Examining, conceptualizing, testing and iterating potential hypotheses/business models outside of the current product organization.
- You will concretize and prototype future experiences and initial service concepts (physical spaces, communications, web, app, tools, processes, people etc.) Validate experiences and service offerings through testing of concepts
- You will present and evangelize recommendations and solutions cross organization (MVP, Vision, Roadmap etc.)

Skills / Qualifications:

- You have a background in user research planning, execution, and synthesis
- You have a strong understanding for mapping service experiences of customers to provide insights for human-centered design outcomes
- The ability to translate verbal ideas and brainstorming sessions into visual concepts and prototypes comes naturally to you
- You love designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback

Company Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement:
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

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