Customer Service Apprentice
2 weeks ago
**PLEASE NOTE, TO BE CONSIDERED FOR THIS ROLE YOU MUST APPLY ON THE LINK BELOW**:
A Level 2 Customer Service Apprentice is required. You will be working with our Patient Services Team, and will be one of the first points of contact for our patients; so it’s important you are courteous, approachable, friendly & helpful. Duties include: welcoming patients to the practice, helping to resolve patient queries and helping with display work in waiting rooms. The position also includes some general business administration.
**What you will do in your working day**
**General office duties will include**:
- Welcoming patients to the practice.
- Helping to resolve patient queries.
- Helping with display work in waiting rooms.
- Inputting information into our clinical system.
**The training you will be getting**
- Customer Service Practitioner Level 2 Standard.
- Workplace delivery and a structured scheme of work.
**What to expect at the end of your apprenticeship**
- Possibility of progression to a Customer Service Level 3 qualification.
**Requirements and prospects**
Communication skills, IT skills, Organisation skills, Customer care skills, Team working
**Qualifications**
- GCSE or equivalent English (Grade 9 - 3 / A* - D) **Essential**:
- GCSE or equivalent Maths (Grade 9 - 3 / A* - D) **Essential**
**Annual wage**
- £12,740.00
- £7 an hour.
**Working week**
- Monday - Friday. Shifts are to be confirmed.
- Hours can be flexible.
- **Total hours per week**:35.0
**Things to consider**
5 weeks holiday (including bank holidays)
**About the employer**
GP Surgery based in Abbeydale, Gloucester, providing a high standard of healthcare to the local community.
**Employer**
Hadwen Health
**Address**
GLEVUM WAY
ABBEYDALE
GLOUCESTER
GL4 4BL
**Training provider**
GLOUCESTERSHIRE COLLEGE
**Contact**
GC Employer Training & Apprenticeships
0345 155 2020
**Apprenticeship standard**
Customer service practitioner
Level 2 (GCSE)
**Job Type**: Apprenticeship
**Salary**: £12,740.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 18/03/2024
Reference ID: VAC1000234197
Expected start date: 09/09/2024
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