HR Advisor

6 months ago

Crewe, United Kingdom ao.com Full time

**About The Role**:
At AO, our core values keep us focussed on what’s important and we truly believe that our employees are our greatest asset. As a HR Advisor, you are a crucial part of maintaining our strong reputation for being a 5* place to work. You will be the first point of call for all things HR, with a focus on Employee Relations (ER).

Our advisors offer guidance to managers across the business that is impartial, objective, and fair. With a wide range of skills, you will be joining a strong team who support each other, challenge each other, and most importantly are always talking about what the next snack is going to be (nobody can work well if they’re hungry).

No two days look the same as a HR Advisor at AO; you will handle a wide variety of cases and if you love a fast-paced but supportive work environment, this is the job for you Not only will you handle employee relation enquiries and support managers through our processes, but you will play a big part in improving these practices to ensure that fair and ethical decisions are made across the company. If you’re ready to roll your sleeves up and work together with the team to get things done - we want to hear from you.

**Here's What You Can Expect To Be Doing**:

- Hours: 37.5
- Shift Pattern: Monday to Friday
- Start/Finish time: 8:00 am - 4:00 pm, 9:00 am - 5:00 pm or 12:00 - 8.00 pm
- Manage and respond to queries in our Manager Advice ticket system and our Manager Advice Line.
- Be a first point of contact to guide stakeholders through the correct procedures, following company best practices.
- Complete admin tasks such as issuing meeting invite letters and note-taking.
- Providing support with drafting outcome letters from cases such as disciplinaries, grievances and appeals
- Provide guidance to line managers that is not only prompt but legally compliant.
- Manage your caseload and ER matters within remit from inception to completion.
- Prepare and coach managers on cases such as disciplinary, grievance, poor performance, probation, conducting investigations, preparing documentation, and running a variety of formal meetings.
- Escalate complex/serious issues to the Senior HR Advisor and HR manager when required.
- Proactively manage the co-ordination and administration of caseload including any related correspondence.
- Work with other members of the team to ensure cross-collaboration and peer review of advice when needed.
- Support, review and maintain our HR documentation, including manager guides, letter templates and policies where required

**A Few Things About You**:

- Be organised and can meet tight deadlines and manage busy workload
- Strong communication skills, be able to influence at all levels of the business
- Ability to deliver pragmatic solutions, with a methodical approach to problem solving.
- Use your own initiative to enhance working practices
- Ability to be a great team member who supports their colleagues
- Be self-motivated, proactive, and flexible.

We know we work better when we are together, so all our AO’ers come into the office Monday-Friday. We collaborate more easily, have continual conversations, we’re more creative, give better support and all of this makes us more motivated and even better at what we do. You'll be joining a small collaborative team who support each other to deliver a brilliant service to managers and AOers.

**A Bit About Us**:
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

**Our Benefits**:

- 33 days holiday
- At least 5% contribution pension scheme
- Attendance Bonus
- Enhanced Maternity, Paternity and Adoption Packages
- Make a difference day (x2 fully paid charity days a year)
- Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

To see all our benefits and perks, visit our AO Benefits page.

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