Welfare Rights Officer

3 weeks ago


Bolton, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Welfare Rights Officer - Housing**
**Reference no: Bolton 0007 60DF / 1**
**Pay Rate: £14.16 per hour PAYE**
**This opening assignment is for 2-3 months**
**Office based **The purpose of the role is to provide comprehensive and specialist welfare benefits casework, advocacy and tribunal representation to benefit claimants. To provide support and training to internal staff and other agencies.
**Key Responsibilities**:

- Provision of a comprehensive welfare benefits advice service to benefit claimants, carers, social care service users and their representatives.
- Provision of a Welfare Rights consultancy service to staff in the Council and staff in external organisations and peer support to colleagues in the team.
- Provision of associated advice and information e.g., money advice, housing advice etc.in order to assist in conjunction with ongoing benefit cases. Identifying additional advice and social care needs and signposting and referring to appropriate services.
- Delivery of casework and advocacy on behalf of benefit claimants including the management of complex casework. Assessment of case prospects and advice on merits and risks. Undertaking negotiation with other services to get the best outcomes for clients.
- Preparation of appeal cases, researching legislation and caselaw. Preparation of written submissions and delivery of tribunal representation in person at the First tier and Upper tribunal and Valuation tribunal.
- Management of information and maintenance of accurate, comprehensive and timely case records in writing and using relevant ICT and data collection systems.
- Delivery of technical benefits support, and training and information sessions to appropriate audiences.
- Maintaining a current knowledge of benefit changes and planned welfare reform and the consequences of these in an advice context.
- Design and development of information and factsheets on benefits and related policy and practice issues for the public and team and other professionals.
- Publicising and promoting the take-up of benefits through public campaigns and events and contributing to Anti
- Poverty and Financial Inclusion initiatives.

**Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Substantial recent welfare rights casework experience including tribunal work.
- Considerable experience of direct contact with the public providing advice or information services in a problem-solving context.
- A high standard and extensive knowledge of individual contributory, non-contributory and means tested Social Security Benefits, Housing Benefits and Council Tax /Support and Tax Credits including Universal Credit and the Welfare Reform agenda.
- Knowledge of the process for challenging and appealing decisions. An ability to professionally and confidently represent and advocate for claimants at Tribunal hearings, employing negotiation and influencing skills whilst maintaining the reputation of the Welfare Rights Service and responding appropriately to any new issues arising in the course of the hearing.

**Skills & Abilities**:

- An ability to identify and analyse complex problems and work cooperatively with customers and partner staff and agencies to identify options and achieve solutions with mínimal supervision and support.
- An ability to independently manage and organise a varied and complex caseload and other duties, to prioritise work appropriately and meet deadlines and keep accurate and timely case records, in accordance with service standards.
- Good numeracy skills in order to calculate entitlement to benefits and tax credits, prepare income and expenditure schedules and understand and challenge benefit and charging assessments and overpayment schedules.
- An ability to work sensitively with vulnerable customers in stressful situations and manage their emotional demands and expectations.
- An ability to identify and use effectively, relevant information resources including primary legislation, caselaw and guidance to research and prepare cases.
- The possession of a high standard of verbal and written communication skills in English in order to present complex issues in a clear manner and to a standard appropriate for the audience concerned i.e., customers, other staff and the judicial arena.
- An ability to work sensitively with vulnerable customers in stressful situations and manage their emotional demands and expectations.
- An ability to identify and use effectively, relevant information resources including primary legislation, caselaw and guidance to research and prepare cases.
- An ability and willingness to acquire additional knowledge regarding; other discretionary schemes e.g., Local Welfare Provision/Discretionary Housing payments; relevant Council policies and processes e.g. the fairer contributions assessment process and health conditions/disability awareness.
- An abili



  • Bolton, United Kingdom TEAM Education Welfare Services Full time

    The Role: We are looking to recruit Education Welfare Officers or School Attendance Welfare Officers with at least two years experience in a similar role. The primary function is to support schools and parents in promoting good attendance and in providing an effective response to pupils whom have difficulties in attending school. To work within allocated...


  • Bolton, United Kingdom Ummah Welfare Trust Full time

    **ROLE: Applications Support Officer** **BENEFITS** **Salary**:Up to 30k per annum (dependent on experience) **Hours of duty**:40 hours per week **Responsible to**: IT Manager **Location**:Bolton Office **Annual leave**:28 days per year **THE ORGANISATION** Established in 2001, Ummah Welfare Trust is a UK-based international relief and development...


  • Bolton, Bolton, United Kingdom The University Collegiate School Full time

    Pastoral and Welfare Officer / Head of Year37 hours per week, 42 weeks per yearQUEST Academy Trust educates over 1700 children and young people across its five schools and nursery provisions within the Northwest. Each of our schools are recognised individually – each have their own legacy and history focused upon the educational needs of its children and...


  • Bolton, United Kingdom The University Collegiate School Full time

    We are seeking a dedicated Pastoral and Welfare Officer to join our team at the University Collegiate School, Bolton. As a Pastoral and Welfare Officer, you will play a crucial role in ensuring the safeguarding and well-being of our students. **Key Responsibilities** - Deliver interventions to support students facing challenges - Provide counselling and...


  • Bolton, United Kingdom The University Collegiate School Full time

    Pastoral and Welfare Officer / Head of Year37 hours per week, 42 weeks per yearQUEST Academy Trust educates over 1700 children and young people across its five schools and nursery provisions within the Northwest. Each of our schools are recognised individually – each have their own legacy and history focused upon the educational needs of its children and...


  • Bolton, United Kingdom Ummah Welfare Trust Full time

    **ROLE: REGIONAL PROGRAMMES ASSISTANT - Syria & Turkey** **BENEFITS** **Salary**:£22,308 - £23,000 per annum (dependent on experience) **Hours of duty**:37.5 hours per week **Responsible to**: Regional Desk Manager **Location**:Bolton Office **Annual leave**:28 days per year **THE ORGANISATION** Established in 2001, Ummah Welfare Trust is a...


  • Bolton, United Kingdom Ummah Welfare Trust Full time

    **ROLE: EXECUTIVE ASSISTANT TO CEO (EA)** **BENEFITS** **Salary**:Up to £40,000 per annum (dependent on experience) **Hours of duty**:40 hours per week **Responsible to**: Chief Executive Officer **Location**:Bolton Head Office **Annual leave**:28 days per year **THE ORGANISATION** Established in 2001, Ummah Welfare Trust is a UK-based international...


  • Bolton, United Kingdom University Collegiate School Full time

    **Pay Scale: QUEST Grade E** **Current Base - QUEST - UCS, BOLTON** **Permanent** **Start Date: As soon as possible** **Hours: Full time (37 hours) Term time plus 4 week** **Pastoral & Welfare Support Officer** **_____________________________** **QUEST is a values-led organisation comprising of Christian,** **and community Primary Schools, and a...


  • Bolton, United Kingdom Ummah Welfare Trust Full time

    **ROLE: Executive Assistant to the Chairman** **BENEFITS** **Salary**:£35,000 - £40,000 per annum (dependent on experience) **Hours of duty**:40 hours per week **Responsible to**: Chairman **Location**:Bolton Office **Annual leave**:28 days per year **THE ORGANISATION** Established in 2001, Ummah Welfare Trust is a UK-based international relief and...


  • Bolton, Greater Manchester, United Kingdom Bolton at Home Limited Full time €25,640

    Pastoral & Welfare Officer - Head of School Education - School School Support Staff The University Collegiate School University Collegiate School Stoller Building 37 hours per week, term time plus 4 weeks working 42 weeks per year Supporting young people from Early Years to Employment.’ QUEST Academy Trust educates over 1700 children and...


  • Bolton, Greater Manchester, United Kingdom Bolton at Home Limited Full time €25,640

    Pastoral & Welfare Officer - Head of School Education - School School Support Staff The University Collegiate School University Collegiate School Stoller Building 37 hours per week, term time plus 4 weeks working 42 weeks per year Supporting young people from Early Years to Employment.’ QUEST Academy Trust educates over 1700 children and...


  • Bolton, United Kingdom Citizens Advice Full time

    **Position**: Welfare Benefits Adviser (trainee considered) **Location**: Bury/ Bolton: This is initially an in-office role, but following successful progression, will become a hybrid role working between home/ office and presence at outreaches across Bury/ Bolton **Closing date**: 20 February 2023 **Role details**: Job title: Welfare Benefits Adviser...


  • Bolton, United Kingdom Citizens Advice Full time

    **Position**: Energy Adviser/ Welfare Benefits Adviser **Location**: Bury/Bolton **Closing date**: 24 April 2023 **Role details**: Job title: Energy Adviser/ Welfare Benefits Adviser Location: This is initially an in-office role, but following successful progression, will become a hybrid role working between home/ office and presence at outreaches across...


  • Bolton, United Kingdom Age UK Bolton Full time

    Age UK Bolton is looking for an Information and Advice Officer to help provide essential support for local people over 50, with a particular focus on energy-related advice. This is an exciting opportunity to join our Information and Advice service as it grows to meet the needs of older people. You will be helping people to claim for benefits and to support...


  • Bolton, United Kingdom Prospero Teaching Full time

    Youth Engagement Officer - Bolton - Temp to Perm - Full time Have you served for the military, prison service or been an emergency service officer? Have you considered a job in education? Are you passionate about trying to improve a students life? Prospero Teaching is looking for a motivated and resilient person to work as a Teaching Assistant/Youth Worker...


  • Bolton, United Kingdom EdStart Specialist Education Ltd Full time

    **Role title**: Administrator / Attendance Officer **Salary**:£17,482 **Pro-rata**: - £13,112 (this is a term-time only role) **Reports to**: Head Teacher **Purpose of role**: To maintain and run reception area effectively and develop attendance strategy and system. **Key responsibilities**: Ÿ To maintain and run a busy reception area, providing...

  • Admin Officer

    3 days ago


    Bolton, United Kingdom University Collegiate School Full time

    **JOB PURPOSE**: To provide routine administrative and financial support to the Director of Education, Principals, teaching and support staff within the schools of QUEST. As an employee within QUEST, staff may be required to work at any school within the Trust. **LIAISING WITH**: Chief Executive Officer, Chief Operating and Finance Officer, Director of...


  • Bolton, United Kingdom Premiserve Limited Full time

    Premiserv is an ISO UKAS Accredited Commercial Cleaning Company based in Greater Manchester. Due to recent growth, we are recruiting for a cleaner for offices in Bolton BL4 area Our requirements: - Must have the Right to Work in the UK - Must have a valid Enhanced DBS - Must have previous cleaning experience of at least 1 year What we offer: -...

  • Modern Apprentice

    4 weeks ago


    Bolton, United Kingdom Baby Bede Nursery Full time

    **Principal Responsibilities**: 1.Attending to the welfare, physical & emotional needs of the children. 2. Preparation & organisation of play activities with regard to the age of the children attending the sessions and the site environment. 3. Supervision & control of individual children or groups of children. 4. Liaison with parents/carers concerning...


  • Bolton, United Kingdom RSR Public Safety Full time

    RSR is a public sector & enterprise security recruitment specialist. We assist public sector employers to find the right talent. We assist all employers when they want to source experienced public sector and enterprise security staff with key skills and experience. We are currently recruiting on behalf of Bolton Council for a Senior Policy Officer. The...