![GW FINANCIAL SOLUTIONS](https://media.trabajo.org/img/noimg.jpg)
Administration/ Creditor Call Handler
4 weeks ago
Creditor Liaison Officer
**PURPOSE OF JOB**
- Answering inbound calls from creditors.
- Making outbound calls to creditors
- Negotiating desirable outcomes for clients with creditors
- Answering Client queries,
- General support for other members of staff,
- Liaising with staff in other departments and with external contacts.
- Logging incoming creditor post.
- Uploading creditor responses and updating Personal Finance Managers
- Reporting creditor trends and issues to the department Team Leader
**KEY ROLES AND RESPONSIBILITIES**
- Deliver a high standard of customer service to all creditors, on all occasions
- You will maintain regular contact with creditors ensuring that the plan remains in place
- You will manage the day to day running of client accounts, ensuring correspondence is sent to clients and creditors in line with company policy and process
- Ensure the most appropriate course of action is explained to the creditor in a clear manner.
- Raise queries and complaints on behalf of clients with creditors
- Obtain balances and information from creditors working from department reports.
- Liaise with Personal Finance Managers to ensure queries raised by clients are completed and provide relevant feedback to department managers and Personal Finance Managers
- Working with creditors to determine priority payments and action planning where appropriate
- Identifying client’s whom demonstrate or have the potential to be vulnerable, assessing the suitability of advice, additional requirements and gaining consent to record and share gleaned information
- Achieve all key performance indicators and call handling metrics.
- Ensure all notes and comments are recorded accurately on the necessary systems.
- Ensure employees whom will come in to contact with the creditors have access to all information required
- To show a compassionate and empathetic approach
- Have a ‘can do’ attitude to requests clients may make and require from our liaison with creditors
**PROSPECTS**
**ADDITIONAL INFORMATION**
The company is small but growing and all employees are expected to work as a team and support one another. You may therefore be asked, from time to time, to undertake other duties by your Department Manager or a Director of the Company that is within your range of skills and abilities.
This job description may be varied in consultation with the post holder to reflect evolving needs of the business.
**PERSON SPECIFICATION**
**KNOWLEDGE, SKILLS, ATTITUDE**
At least 1 years experience in a B2B role
At least 1 years experience of working within the Debt Solutions / Advice industry
Intermediate knowledge and understanding of current regulators and their expectations
Foundation user of Microsoft suite including: excel, outlook and word
Excellent telephone and communication skills
Excellent negotiation skills
Excellent teamwork skills
Ability to build strong working relationships
High degree of accuracy
Demonstrated ability to prioritize issues
Willingness to learn, develop and attend regular industry and role relevant training
**INTELLECTUAL DEMANDS**
Must have minimum ‘O’ level/GCSE Math’s and English
Must be able to learn, utilize and explain technical product information
Ability to identify breaches in regulation and report these to department managers
Ability to identify development areas, respond to feedback and communicate with department managers
Must have keen interest and knowledge in the provision of debt advice
**DISPOSITION /PERSONALITY**
Enthusiastic
Supportive
Team Worker
Reliable
Motivator
Sociable
**TYPE OF PERSON **(Motivational Profile)
Customer
- Focused
Self-motivated
Achievement orientated
Ability to use own initiative
Non-judgmental
Ability to perform effectively when there is pressure peaks
Sets high standards and consistently achieves them
**CIRCUMSTANCES**
Willing and able to work unsocial hours on occasions to complete tasks / projects
Willing and able to attend company meetings and/or coaching sessions which may take place outside of core working hours
**BENEFITS**
Additional days off for wellbeing and birthdays off alongside your holiday entitlement
**Job Types**: Full-time, Permanent
**Salary**: £19,500.00-£20,748.00 per year
Schedule:
- Monday to Friday
COVID-19 considerations:
Respiratory Illness policy in place
Work Location: One location
We have other current jobs related to this field that you can find below
-
Administration/ Creditor Call Handler
2 weeks ago
Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full timeCreditor Liaison Officer **PURPOSE OF JOB** - Answering inbound calls from creditors. - Making outbound calls to creditors - Negotiating desirable outcomes for clients with creditors - Answering Client queries, - General support for other members of staff, - Liaising with staff in other departments and with external contacts. - Logging incoming creditor...
-
Call Handler
3 weeks ago
Stockport, United Kingdom Page-Hired Full time**Out of Hours Call Handler - Stockport** - Competitive salary - Immediate start date - Temp to perm opportunity - Great career opportunities - Convenient location in Stockport. - Professional development opportunities. We are seeking an Out of Hours Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly...
-
Administration/ Client Call Handler
3 weeks ago
Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time**JOB TITLE**:Personal Finance Manager **Wage: Salary £21,000-£22,000 with on target bonus earning potential of £27,000 a year.** **DEPARTMENT**:Administration Team **REPORTING TO**:Department Manager **LOCATION**:Stockport/ Office based role **PURPOSE OF JOB** - Managing a portfolio of existing clients - Completing meaningful Courtesy Calls with...
-
Customer Call Handler
3 weeks ago
Stockport, United Kingdom Page Personnel Full timeTemporary to permanent opportunity - Working for a well-known organsation **About Our Client**: Page Personnel are partnering with a well-known not for profit organisation in the Stockport area. They are now looking for an experienced Customer Call Handler to join them on a temporary basis with the opportunity of going permanent. As a Customer Call Handler...
-
Out of Hours Call Handler
6 days ago
Stockport, United Kingdom Page Personnel Secretarial & Business Support Full timeWe are seeking an Out of Hours Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department. Client Details This organisation is a mid-sized charity committed to...
-
Out of Hours Call Handler
6 days ago
Stockport, United Kingdom Page Personnel Full timeWe are seeking an Out of Hours Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department.Client DetailsThis organisation is a mid-sized charity committed to...
-
Out of Hours Call Handler
6 days ago
Stockport, United Kingdom Page Personnel Full timeWe are seeking an Out of Hours Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department. Client Details This organisation is a mid-sized charity...
-
Out of Hours Call Handler
5 days ago
Stockport, United Kingdom Page Personnel Full timeWe are seeking an Out of Hours Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department.Client DetailsThis organisation is a mid-sized charity committed to...
-
Out of Hours Call Handler
3 weeks ago
Stockport, United Kingdom Page Personnel Full time3 - 6 month temp to perm role - Weekly pay **About Our Client**: This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees. As an Out of Hours Call Handler you will...
-
Out of Hours Call Handler
4 weeks ago
Stockport, United Kingdom Page Personnel Full timeWeekly pay and immediate start - Possibility of being made permanent **About Our Client**: This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees. As an Out of...
-
Interim Out of Hours Call Handler
2 weeks ago
Stockport, United Kingdom Page Personnel Full timeTemp to perm opportunity - Weekly pay and immediate start **About Our Client**: This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees. As an Interim Out of Hours...
-
Part Time Photography Call Handler
4 weeks ago
Stockport, United Kingdom Joanne Photography Full timePart time Photography Call Handler An exciting opportunity has arisen to work as a part time call handler. We are a photography studio based in Marple, Stockport, Cheshire. **Salary**: £11.00/hour + bonus potential Easily commutable from High Peak, Disley, Offerton, Romiley and Stockport. **Job Type**: Part-time, 13 hours/week minimum Hours: Friday...
-
Motor Claims FNOL Handler
1 month ago
Stockport, United Kingdom CC Response Full timeWE'RE HIRING!Position; Claims HandlerSalary - 26-28k (depending on experience)Location; Stockport, near the Pyramid Employment Type; Full TimeWorking Hours; 9-5 / 10-6 / 12-8 (various shift patterns available)A fantastic opportunity which has come about due to big growth plans, in CCResponse is seeking to recruit a full-time Claims Handler to be part...
-
Motor Claims FNOL Handler
1 month ago
Stockport, United Kingdom CC Response Full timeWE'RE HIRING!Position; Claims HandlerSalary - 26-28k (depending on experience)Location; Stockport, near the Pyramid Employment Type; Full TimeWorking Hours; 9-5 / 10-6 / 12-8 (various shift patterns available)A fantastic opportunity which has come about due to big growth plans, in CCResponse is seeking to recruit a full-time Claims Handler to be part...
-
Motor Claims FNOL Handler
3 weeks ago
Stockport, United Kingdom CC Response Full timeWE'RE HIRING!If you think you are the right match for the following opportunity, apply after reading the complete description.Position; Claims HandlerSalary - 26-28k (depending on experience)Location; Stockport, near the Pyramid Employment Type; Full TimeWorking Hours; 9-5 / 10-6 / 12-8 (various shift patterns available)A fantastic opportunity which...
-
Motor Claims FNOL Handler
4 weeks ago
Stockport, United Kingdom CC Response Full timeWE'RE HIRING!Position; Claims HandlerSalary - 26-28k (depending on experience)Location; Stockport, near the Pyramid Employment Type; Full TimeWorking Hours; 9-5 / 10-6 / 12-8 (various shift patterns available)A fantastic opportunity which has come about due to big growth plans, in CCResponse is seeking to recruit a full-time Claims Handler to be part...
-
Motor Claims FNOL Handler
1 month ago
Stockport, United Kingdom CC Response Full timeWE'RE HIRING! Position; Claims Handler Salary - 26-28k (depending on experience) Location; Stockport, near the Pyramid Employment Type; Full Time Working Hours; 9-5 / 10-6 / 12-8 (various shift patterns available) A fantastic opportunity which has come about due to big growth plans, in CCResponse is seeking to recruit a full-time Claims Handler...
-
Motor Claims FNOL Handler
2 weeks ago
Stockport, Stockport, United Kingdom CC Response Full timeWE'RE HIRINGPosition; Claims HandlerSalary - 26-28k (depending on experience)Location; Stockport, near the Pyramid Employment Type; Full TimeWorking Hours; 9-5 / 10-6 / 12-8 (various shift patterns available)Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.A fantastic opportunity which has come...
-
Motor Claims FNOL Handler
4 weeks ago
Stockport, United Kingdom CC Response Full timeWE'RE HIRING!Position; Claims HandlerSalary - 26-28k (depending on experience)Location; Stockport, near the Pyramid Employment Type; Full TimeWorking Hours; 9-5 / 10-6 / 12-8 (various shift patterns available)Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.A fantastic opportunity which has...
-
Motor Claims FNOL Handler
4 weeks ago
Stockport, United Kingdom CC Response Full timeWE'RE HIRING!nPosition;Claims HandlernSalary -26-28k (depending on experience)nLocation;Stockport, near the PyramidnEmployment Type;Full TimenWorking Hours;9-5 / 10-6 / 12-8 (various shift patterns available)A fantastic opportunity which has come about due to big growth plans, in CCResponse is seeking to recruit a full-time Claims Handler to be part of the...