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Out of Hours Call Handler

3 months ago

Stockport, United Kingdom Page Personnel Full time

We are seeking an Out of Hours Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department.Client DetailsThis organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.DescriptionAs an Out of Hours Call Handler you will be: Manage incoming calls and customer service enquiries.Identify and assess customer's needs to achieve satisfaction.Provide accurate information using the right methods/tools.Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues. ProfileA successful Out of Hours Call Handler should have:Proven customer support experience or experience as a client service representative.Strong phone handling skills and active listening abilities.Familiarity with CRM systems and practices.Excellent communication and presentation skills.The ability to multi-task, prioritise, and manage time effectively.Will hold a full UK driving licence (essential) but don't need access to your own carBe fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6.45am-2.45pm), late (2.30pm-10.30pm) and nights (10pm-7am) on a rational basis*Please note employment is subject to a satisfactory DBS check**Please note this role is a full time, office based role*Job OfferIn return, our client can offer:Competitive salaryImmediate start dateTemp to perm opportunityGreat career opportunitiesConvenient location in Stockport.Professional development opportunities