Complaints Handler

6 months ago

Stockport, United Kingdom Takepayments Ltd Full time

**About the role**:
Out Complaints Handlers work as part of a small team delivering a first class complaints handling service to Small and Medium size businesses who are customers of **take**payments.

As a Resolutions Specialist, you will demonstrate comprehensive Product and Service knowledge, acting as a brand ambassador with the utmost integrity to guide, advise and nurture the customer whilst building a comprehensive understanding of their requirements.

You will create trust with the customer, demonstrating an open and honest approach.

**Benefits of being our Complaints Handler**:

- Excellent Basic Salary of £25,000
- Competitive Commission structure
- Remote Working is available if you can attend the office once a week.
- In depth Training and Development with the opportunity to progress your career
- Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal
- No Weekends

40-hour week Monday to Friday between 8.30am - 5.30pm

**Requirements for our Complaints Handler**:

- Previous complaint handling experience in a fast-paced business
- Experienced resolving regulated complaints
- Strong attention to detail
- Tech savvy and able to quickly identify the root cause of issues
- Excellent negotiation skills
- Passionate about helping customers
- Good written communication skills
- Comfortable working to productivity and quality targets
- Proven experience of going above and beyond to delight customers on a daily basis

**Responsibilities of our Complaints Handler**
- Deliver a fantastic customer experience
- Understand customer issues and proactively identify solutions
- You will work with colleagues closely to resolve problems, deliver effective customer service and share best practise

**About Us**
- Takepayments offer a market-leading range of solutions, including **card terminals**, **online payments**and **POS systems**. We focus on quality, value and high levels of customer service, to ensure that all of our merchants have the right product, at the right price, and importantly, the right level of post-sales support they need.

INDAJ

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Complaint handling: 2 years (required)

Work Location: Hybrid remote in Stockport

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