Welfare Advice Officer
2 weeks ago
Experienced Welfare Advice Officer needed
Welfare Advice Officer
Slough
Permanent - £31,000
Our client delivers high-quality management services on behalf of affordable housing landlords, including local authorities, arms-length management organisations (ALMOs), Local Housing Companies (LHCs) and Tenant Management Organisations (TMOs).
You will support tenancy sustainment by enabling customers to manage their rent accounts and avoid eviction, alongside the prevention of wider personal debts and income maximisation. You will also be responsible for the below:
- Work with the Income Team to ensure all services are delivered in a way that is customer focussed, efficient and meets our contractual targets and requirements
- Deal effectively with all welfare benefit queries including representing residents at review, appeal and tribunal level where required
- Develop and maintain positive links with external partner agencies (DWP, JCP, LA's, support agencies) to strengthen partnership working and explore opportunities to provide additional support options to residents
- Contribute to internal and external reporting as required
- Work in partnership with other organisations to ensure financial inclusion activities are targeted to residents
- Work with the Housing Management teams to carry out pre-tenancy affordability checks for prospective tenants
- Identify any residents in need of specialist money advice and refer to external partner agencies including Step Change
EDUCATION /EXPERIENCE
- Experience of working in a welfare advice service within a local authority or housing association
- Strong communication, influencing and negotiation skills; excellent numerical and reporting skills; strong team player; customer focussed; ability to work on own initiative; good knowledge and understanding of the legal framework for housing; excellentunderstanding of the welfare benefits system
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