Administrator
5 months ago
Become part of our SWARCO team as
Administrator
**Location: Dundee, Scotland | Full time**
Your Challenge
We have an exciting opportunity for an EV Network Administrator to join our rapidly growing team at Swarco Smart Charging in Dundee.
Your role is to support all areas of the back-office systems, ensuring that the data within is correct and outputting client information in line with agreed processes and procedures. You will be engaging directly with customer accounts to ensure that the data and information stored is correct and up to date and to be a point of contact for customers and internal teams when information from the back office is required.
**What you will do**
- Support the Network Manager with their day-to-day core tasks.
- Proactively monitor the networks and data to maintain the highest level of accuracy at all times.
- Export, analyse and produce SLA data to meet contractual requirements for key customers.
- Export, analyse and provide reports using data from multiple systems to help support the wider team.
- Monitor deliverables against contractual requirements.
- Assist in the delivery of client reporting.
- Support the Network Manager and wider Operational and Account Management teams with key back-office system data.
- Answer Owner queries on a daily basis, ensuring the highest standards of service and accuracy.
Your Profile
- Highly proficient in Excel and other platforms for data analysis and reporting.
- Microsoft 365 Suite proficient.
- Exceptional written and oral communication is a must. This role will involve regular engagement with clients, members of the public and internal team members.
- Effective relationship management skills.
- Whilst the role does not directly require any key qualifications a good knowledge of relationship management, customer service, and the ability to analyse data, will form a core base for this role.
- Having exceptional attention to detail is key in this role and being able to communicate effectively for others to easily understand the output.
Your Benefit
As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:
- 25 days holiday with bank holidays in addition
- Employer pension contributions
- Employee Assistance Programme
- Life assurance up to 6x salary
**Interested?**
Should we require recruitment agency involvement, we will contact the agencies on our PSL, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.
- #LI-GB1 #LI-MD1
Become a part of SWARCO.
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