Business Banking Telephony Consultant S1 Business

4 weeks ago

Glasgow, United Kingdom Bridge of Hope Full time

Glasgow

2023-06-15

Posted Today

Req1025996

Business Banking Telephony Consultant | S1 | Business Banking Direct | Glasgow

**Country**: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community.**

Are you looking for a fast-paced, challenging and extremely rewarding career? In Santander Business Banking Direct we're always looking to help customers and their businesses prosper.

As a Business Banking Telephony Consultant, you'll be providing our customers with an experience which is second to none. You'll be there for our customers in the moments that matter - enabling customers and communities to maximise the opportunities available from award winning financial and non-financial support available through Santander. You'll be a great listener and love connecting with people.

You'll be based in Glasgow Contact Centre and will have the flexibility of Hybrid working.

Along with representing Santander to our customers, you'll have a voice within the organisation too. As the first point of contact, you'll get to know our customers better than anyone else. So, if you have an idea about how we can improve their experience or better ways of working, we're all ears.

**The difference you'll make.**
- Providing an excellent customer experience, helping businesses to prosper.
- Actively collaborating with the wider Business Banking Direct team and other teams across the bank to continually develop and improve the service we provide to our customers.
- Working to grow customer loyalty from existing customers and grow market share by developing new customer relationships including third party referrals.
- Helping to keep our customers and the bank safe

**What you'll bring.**
- Exceptional listening and communication skills with strong attention to detail and accuracy.
- Experience of working within a customer services role, previous telephony experience not essential

**It would also be nice for you to have.**
- High quality verbal and written communication skills
- Confident and skilled in identifying opportunities
- Demonstrable ownership for the customer experience across all channels including digital and online
- Strong teamwork with a high level of motivation
- Ability to follow process but also think on your feet

**What else you need to know.**

We're recruiting Full time roles at 35 hours per week, with a salary of £21,393 per annum.

That means you'll work five seven-hour rotational shifts, between 08:00 to 18:00 Monday to Friday.

This is a permanent role within our Business Banking Contact Centre. You'll be working in the vibrant centre of Glasgow within walking distance from both main train stations and bus station. With an onsite restaurant, Santander Branch, main shops, and childcare and gym options nearby, there's something for everyone.

We will be conducting all interviews via telephone or video-conference where possible.

**Everyday Inclusion**

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we'll reward you**

As well as a salary of £21,393 per annum, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.*Include salary where authorised
- 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander's success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**What to do next.**

If this sounds like a role you're interested in, then please apply.

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