Business Banking Service Centre Consultant

2 weeks ago


Glasgow, Glasgow City, United Kingdom Lloyds Banking Group Full time
End Date

Salary Range

Agile Working Options

Hybrid Working

Job Description Summary

At Lloyds Banking Group we're driven by a clear purpose to Help Britain recover, then prosper.

And together we can make it possible...

Job Description:

Key Details

JOB TITLE:
Service Centre Consultant

SALARY:
£23,370

LOCATION(S): Glasgow

HOURS:
Full-time

WORKING PATTERN:

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.


EXPECTED START DATE:
Wednesday 4th October

About this Opportunity

Helping over a million business banking customers with their day-to-day needs has never been more important.

As a Service Centre consultant, you'll initially join a 5-week induction with our friendly training and development team. You'll learn our processes and gain confidence.


We're committed to support you with your development and career progression and have lots of opportunities and next steps following your success within this role.


As a Customer Advisor you'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

The calls generally consist of payments, day to day banking, mandates, online and complex queries.


If people are your thing, then why not join one of our friendly and supportive Service Centre teams and give your career a boost.

About us / Why Lloyds Banking Group


Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself.

Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need


In this Telephony Based Role - You'll put your customers first - taking ownership of their queries, building rapport quickly and providing the highest level of customer experience.


You'll learn to act with skill and diligence - treating customers sensitively and professionally - caring about helping them in the best way possible.


You'll possess good attention to detail also grow the confidence to spot and call out areas we can improve our customers' journey and experiences.

And you'll be equally able to resolve queries over the phone or on a PC.

About working for us


Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.


We want our people to feel that they belong and can be their best, regardless of background, identity or culture.


We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes.

  • A generous pension contribution of up to 15%
  • An annual performancerelated bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe.

So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.

We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.


We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.



  • Glasgow, Glasgow City, United Kingdom Flight Centre Travel Group Full time

    About FCMFCM is more than just one of the world's largest travel management companies with a 24/7 reach in over 100 companies. We're a movement of over 6,500 changemakers, travel gurus, performance improvers and leaders without limits, on a mission to help the world's biggest companies move smoother. We're officially a great place to work, but also a company...


  • Glasgow, Glasgow City, United Kingdom Lloyds Banking Group Full time

    End DateSalary RangeAgile Working OptionsFlexibility in when hours are workedJob Description SummaryThis is an exciting opportunity to play a key role in supporting our purpose of helping Britain recover. Across the Group our colleagues are passionate about making a difference to customers, businesses and communities. You'll have a variety of opportunities...


  • Glasgow, Glasgow City, United Kingdom Huntswood Scotland Limited Full time

    TEMPORARY TELEPHONE BANKING ADVISOR - 3 MONTHS FTCHuntswood is looking for Client Service Executives with amazing customer service skills and financial services experience to join an exciting project for a leading retail bank.Using your experience within the financial services sector, you will use your excellent customer service skills to confidently handle...


  • Glasgow, Glasgow City, United Kingdom Lloyds Banking Group Full time

    End DateMonday 12 June 2023Salary RangeAgile Working OptionsFlexibility in when hours are workedJob Description SummaryJoin our fantastic Customer Service teamJob Description:Start Date - 10/07/2023At Lloyds Banking Group our primary purpose is to help Britain prosperAnd this is only realistic if we're making a genuine difference to Britain's people, its...


  • Glasgow, Glasgow City, United Kingdom The Portfolio Group Full time

    Job Title: Business Sales ConsultantLocation: Glasgow City CentreSalary: £23,000 OTE £45,000Are you a motivated individual with a knack for sales and a year's experience in telephone-based roles? Are you ready to take your career to the next level in the bustling heart of Glasgow? If so, we want to hear from youAbout Us:We are a dynamic and growing...


  • Glasgow, Glasgow City, United Kingdom Huntswood Scotland Limited Full time

    BANKING CUSTOMER SERVICE ADVISORSalary:£150 per day **paid via umbrella companyWorking hours:37.5 hours per week, 5 days per weekRotational Shift Pattern - Monday Saturday 8:30am - 5pm/9am -5:30pm/ 11:30am - 8pm & Sunday 10am - 6pmLocation:Glasgow Site - City CentreResponsibilities: Handling Transactions: Process financial transactions accurately, including...


  • Glasgow, Glasgow City, United Kingdom CLT Recruitment LTD Full time

    Hours of work: 37.5 between the hours of 8am to 8pm Monday to FridayHolidays: 23 Days (rises to 26 days after length of service) plus 1 day in December and Bank HolidaysEast Kilbride officesCLT Recruitment are working closely in partnership with an amazing client with offices all across the UK, due to continued success they seek Business Travel Consultants...


  • Glasgow, Glasgow City, United Kingdom NHS Scotland Full time

    Post: Locum Consultant HematologistDuration - 4 months appointmentHours - Up to 8 PAs per week (32 hours)About the Organisation:National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland (NHSS) providing support and advice at a strategic and operational level. NSS supports NHSS to deliver their services more...

  • Analyst, Banking

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom Hilton Full time

    The Analyst for Banking will assume responsibility for delivering the day-to-day processes that will ensure smooth running of the Treasury Accounting function within Hilton's UK Centre of Excellence. Working with the Banking Team, Managers & the Treasury Accounting team to support the delivery of the function strategy and goals surrounding the processes...

  • Bank Welfare Officer

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom Confederation of Service Charities Full time £14

    Home / News / News / DMWS – Bank Welfare Officer Contract: Bank variable 46 per hour Would you like the opportunity to make a real difference to the lives of the military community? We are looking for someone with strong people skills, who can work independently and as part of a large team, to join the DMWS Bank Team at Glasgow and Clyde. DMWS is an...


  • Glasgow, Glasgow City, United Kingdom Circle Health Group Full time

    Helpline Advisor/Call Centre£21,742.50 & Attractive bonus scheme12 Months Fixed Term - Full timeHillington, Glasgow with great transport links from the M8 and to Glasgow City Centre.Circle Health Group are proud to be recognised as one of the UK's 25 best big companies to work for and one of the 10 best companies to work for in the health and social care...


  • Glasgow, Glasgow City, United Kingdom Clear Business Full time

    Our success is all down to our people. And now we're looking for another outstanding salesperson to join the best team in the business. If you're ready to take your sales career to the next level, get paid for every sale and enjoy the kind of flexibility, benefits and career development opportunities that come with every role at Clear Business, we'd love to...


  • Glasgow, Glasgow City, United Kingdom Hamilton Barnes Associates Limited Full time

    A UK-based Microsoft Partner and MSP who are looking to branch out their South African Team. They pledge to provide top-tier solutions driven by skilled professionals, catering to professional services, managed services, and secure data centre migrations. These solutions aim to minimize risk for clients while establishing a robust foundation for future...

  • Analyst, Banking

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom Hilton - Area Office Glasgow Full time

    The Analyst for Banking will assume responsibility for delivering the day-to-day processes that will ensure smooth running of the Treasury Accounting function within Hilton's UK Centre of Excellence. Working with the Banking Team, Managers & the Treasury Accounting team to support the delivery of the function strategy and goals surrounding the processes...


  • Glasgow, Glasgow City, United Kingdom Capgemini Invent Full time

    At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want.By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.About...


  • Glasgow, Glasgow City, United Kingdom EPLACEMENT LIMITED Full time

    We have an exciting opportunity for a Business Analyst with Contact Centre and Digital Channel Management experience to join our clients team to support delivering amazing outcomes for customers._Your Experience_- +5 Years working as a Business Analyst; practising agile techniques such as Behaviour Driven Development, Story Mapping, Product backlog...


  • Glasgow, Glasgow City, United Kingdom Cruinn Consulting Full time £60,000

    Job Description Cruinn Consulting Ltd is a leading recruitment business dedicated to connecting top-tier talent with exceptional career opportunities. We are currently seeking a highly skilled Finance Controller on behalf of a prominent organisation in the social care sector. Financial Controller Location: Glasgow – onsite (City Centre)Type: Full-Time,...


  • Glasgow, Glasgow City, United Kingdom Barclays Full time

    Centre of Excellence Executive - Part Time 20 hours per weekGlasgowAs a Barclays Centre of Excellence Executive this is an exciting opportunity where you'll be the primary contact for the client, helping their investment, Wealth planning and day to day banking needs. They'll handle a wide variety of inbound telephony calls & administration activities for...


  • Glasgow, Glasgow City, United Kingdom Hilton - Area Office Glasgow Full time

    The Senior Analyst for UK Banking will assume responsibility for delivering the day-to-day processes that will ensure smooth running of the Treasury Accounting function within Hilton's UK Centre of Excellence. Working with the Managers & the Treasury Accounting team to support the delivery of the function strategy and goals surrounding the processes involved...

  • Call Centre Agent

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom Wescot Credit Services Limited Full time £23,504

    If you're currently working in Customer Service or you're a Call Centre Agent and are interested in looking for your next opportunity in Hull, we may just have what you're looking for We're looking for people who are interested in growing their careers with us. If you are comfortable working in a professional and busy environment and equally at ease making...