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Centre of Excellence Executive
3 months ago
Centre of Excellence Executive - Part Time 20 hours per week
Glasgow
As a Barclays Centre of Excellence Executive this is an exciting opportunity where you'll be the primary contact for the client, helping their investment, Wealth planning and day to day banking needs.
They'll handle a wide variety of inbound telephony calls & administration activities for WM&I clients covering every aspect of Barclays investment servicing and banking products.
You'll be responsible for developing the client relationship with Barclays through delivery of a professional service via telephony & digital channels.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us.
We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
business needs.
Hybrid Working
Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?:
- Functioning closely with a range of internal stakeholders to deliver a high quality of service to WM&I clients
- Carrying an effortless service by using situational empathy on every client interaction and taking responsibility for resolving client queries effectively
- Dealing with WM&I clients via telephone and digital channels, ensuring they receive the highest standard of service in all interactions
- Leading proactively with Operations, assisting functions and third parties to ensure delivery, resolve issues and mitigate errors
- Managing for the administration activities helping investment planning including onboarding and ongoing services across all client journeys
- Ensuring that clients are aware of every aspect of daytoday banking including setting up payments and direct debits/standing orders, cash transfers and foreign exchange
- Maintaining high levels of accuracy to ensure all requests are completed correctly within arranged SLAs
- Delivering a bespoke service to clients through being a financial coach
What are we looking for?:
- Excellent interactive, communication and diplomacy skills an exhibit and entrepreneurial spirit but also have a collegiate approach
- The ability to embrace a challenge and an evolving/changing environment
- Display a constructive approach with the ability to relate to and accommodate a diverse range of personalities
- Exerting positive influence on colleagues and contacts in order to secure positive outcomes for clients and the business
Skills that will help you in the role:
- Excellent command of English language both verbal and written is essential as you will be speaking with customers on a daily basis
- Having advanced digital knowledge will help you know this role and progress
- Computer literacy is essential especially with Microsoft Office packages
- Excellent planning and organisational skills are key as you will be managing your daily tasks and communication with customers
Where will you be working?
You will be working within Barclays new state of the art Glasgow Campus based in the city center. This is a 10-minute walk away from the train station.
LI-Hybrid #Management
