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Customer Service Advisor

4 weeks ago

Glasgow, United Kingdom Santander Full time

Customer Service Advisor (Hybrid) | S1 | Financial Support | Glasgow

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community.**

**We are currently recruiting Customer Service colleagues in our Financial Support Centre of Excellence.**

**This also offers the attractive option of Hybrid working, combining both remote and office-based work in Glasgow.**

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver.

As a Customer Service Adviser within our Financial Support team, you’ll be there for our customers in the moments that matter. If you’re a great listener and love connecting with people, this could be the role for you.

You’ll be part of a close-knit Customer Service Adviser team at the heart of giving our customers a fantastic and memorable experience. A Customer Service Adviser will provide an experience that is second to none. This service is essential in helping customers during financially difficult times.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Delivering an outstanding service to our customers on every call and helping as many customers as you can.
- Assisting customers to find the right financial solutions for their needs to help their financial wellbeing e.g. repayment arrangements
- Helping to keep our customers and the bank safe
- Solving problems and escalating issues when necessary
- Sharing best practice with colleagues, utilising our internal procedures - Exchanging information and collaborating within your team to share opportunities to improve, and escalating where barriers need to be removed
- Delivering on customer requests, following our processes to safely complete key updates

**What you'll bring.**
- Exceptional listening and communication skills with the ability to show empathy in a customer situation
- Experience of working within a customer services role, previous telephony experience not essential
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- The confidence to share ideas and embrace new ways of working and a desire to learn new skills
- Strong teamwork with a high level of motivation
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**

The working hours are currently between 8am-6pm Monday-Friday and 9am-5pm Saturdays, you will work on rotation, 5 days across Mon to Sat.

This is a hybrid working Customer Service Adviser role within our Financial Support Centre of Excellence. When in the office, you’ll be working close to the busy city centre of Glasgow, with lots of local eateries in surrounding areas. We also have car parking facilities which are on a first come first served basis.

If you are successful in reaching interview stage, your interview will be conducted remotely via Microsoft Teams.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

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